Influencing and Avoiding Conflict Treningskurs

Last updated

Kurskode

infavdconf

Varighet

21 timer (vanligvis 3 dag inkludert pauser)

Oversikt

Publikum

  • Ansatte som må være fullstendig klar over problemene rundt påvirkning og unngå konflikt med:
    • Kollegene deres
    • Sjefene deres
    • Deres interne og eksterne kunder og interessenter

Kursmål

Ved slutten av kurset vil delegatene kunne:

  • Sett pris på behovet for å styre egen oppførsel før de kan påvirke andres oppførsel
  • Forstå styrkene og svakhetene til de forskjellige tilgjengelige kommunikasjonsmediene
  • Administrer deres interne og eksterne kunder og interessenter

Format

Kurset vil være en svært interaktiv kombinasjon av:

  • Tilrettelagte diskusjoner
  • Lysbildepresentasjoner
  • Øvelser og
  • Casestudier

Machine Translated

Kursplan

Module 1: Understanding Ourselves and Others

  • What makes us behave the way we do?
  • How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
  • Feedback: how do others see and relate to us?

Module 2: Communication

  • How do we communicate with others?
  • What are the advantages / disadvantages of the various communications media?
  • What do we mean by Effective Communication and how do we achieve it?
  • Our respective thinking and learning styles and how they can be applied to our day-to-day work

Module 3: Emotional Intelligence

  • Emotions and their consequences
  • The importance of understanding our “EQ” (as opposed to the more-standard IQ)
  • The five stages of Goleman’s Emotional Intelligence model:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Module 4: Delegation

  • What is Delegation?
  • The Stages of Delegation

Module 5: Transactional Analysis

  • Why do we act / react in a certain way to colleagues and customers?
  • How can we build rapport with colleagues and customers?
  • What are the benefits of “True Rapport” in our inter-personal relationships?

Module 6: Stakeholder Management

  • Satisfying Stakeholders
  • Stakeholder Analysis: internal and external stakeholders

Module 7: Dealing with Change 

  • The 9 key change principles
  • The emotional reactions to change
  • Resistance to change – and the benefits of resistance 

Module 8: Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them
  • Bridging the Gap

Testimonials

★★★★★
★★★★★

Related Categories

Relaterte kurs

Kursrabatter

Kursrabatter Nyhetsbrev

We respect the privacy of your email address. We will not pass on or sell your address to others.
You can always change your preferences or unsubscribe completely.

Some of our clients

is growing fast!

We are looking to expand our presence in Norway!

As a Business Development Manager you will:

  • expand business in Norway
  • recruit local talent (sales, agents, trainers, consultants)
  • recruit local trainers and consultants

We offer:

  • Artificial Intelligence and Big Data systems to support your local operation
  • high-tech automation
  • continuously upgraded course catalogue and content
  • good fun in international team

If you are interested in running a high-tech, high-quality training and consulting business.

Apply now!

This site in other countries/regions