Influencing and Avoiding Conflict Training Course

Target Audience

This course is designed for individual contributors, managers, and team leaders whose professional success hinges on clear communication, being truly understood, and influencing others' performance to build positive working relationships.

Course Overview

Success for both individuals and teams relies on the capacity to communicate effectively, whether in face-to-face settings or through virtual channels. Every interaction shapes how you are perceived and offers a chance to build trust and exert positive influence. Whether engaging in one-on-one conversations or addressing a large audience, relaying information to a project team, or delivering challenging news, effective communication remains one of the most potent tools for achieving your goals.

This course enhances your ability to stay focused on your objectives, attune yourself to your audience, and refine your message for maximum clarity and impact. Creating an environment that encourages open dialogue is essential for communication success. The skills taught here will empower you to manage and control every type of conversation, influence others without relying on formal authority, and improve both relationship quality and productivity.

Goal

The training aims to review and enhance the competencies required to achieve business objectives, both in individual work and teamwork. This is particularly focused on participants acquiring key skills, such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and applying active techniques to prevent them
• Building supportive and collaborative relationships
• Enhancing effective teamwork
• Gaining awareness of mutual influence between teams and individuals
• Mastering a variety of conflict management techniques
• Adjusting attitudes and behavior to model constructive interactions (e.g., adopting an assertive posture)

Method of work

The training is designed to be highly interactive, with participants actively engaged in over 80% of the session time. Each module follows a consistent dynamic: opening with exercises to build awareness, followed by a mini-lecture on relevant techniques (knowledge acquisition), and concluding with practice of new tactics and techniques (skill development). After each session, participants receive support materials related to the topics discussed.

Practical materials are supplemented by mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the exercises conducted during the training.

Communication proficiency has long been acknowledged as a cornerstone of professional achievement, with numerous careers encountering stagnation or decline due to inadequate communication abilities. Contrary to popular belief, few individuals possess this skill innately; rather, most develop it through practice or by learning from past errors. This course aims to help participants enhance their communication capabilities, thereby improving their effectiveness in collaborative environments.

While mediation skills share a foundation with communication, they differ in subtle yet significant ways. Although excellent communication is essential, the ability to listen attentively and absorb the spoken word is even more critical. A mediator's primary role is to facilitate a resolution that satisfies all parties involved. Mediators refrain from taking sides, passing judgment, or offering directives. Instead, they focus on fostering effective dialogue and building consensus. This course also explores the broader skill set required for effective mediation, extending beyond pure communication techniques.

This instructor-led, live training in Norway (online or onsite) is aimed at persons working in an international business environment who wish to quickly improve their listening, speaking and writing skills to be more effective leaders and team members.

By the end of this training, participants will be able to:

• Learn tools and tactics to quickly expand their workplace English vocabulary.
• Focus on only the relevant parts of the English language needed to be more effective at work.
• Gain confidence in their ability to communicate with authority by phone, email and in meetings.
• Practice techniques to influence and persuade customers, managers, and peers.
• Apply a systematic approach to continue improving their Business English skills after the training.

This instructor-led, live training in Norway (online or onsite) is aimed at anyone who wishes to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply the different coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

Objective

The demand for professionals possessing sharp business insight, strong interpersonal abilities, and effective leadership qualities is at an all-time high. This course is designed to provide experts from every field with the necessary knowledge and competencies to collaborate and communicate with excellence.

'Mastering Communication and Collaboration' seeks to bridge the gap between specialist and non-specialist professionals, enhancing communication across all business functions. By integrating practical strategies, real-world examples, and actionable tips, the course will help you refine your abilities and become a more impactful communicator and collaborator—whether you are an emerging leader or a seasoned professional.

The course aims to enhance participants' professional effectiveness by complementing technical 'hard skills' with vital 'soft skills'. Participants will

• be better equipped to integrate into organizations by understanding organizational dynamics beyond their specific technical functions
• learn how to best collaborate and convey technical issues in a way that benefits both the speaker and the listener
• be more proficient in delivering specialized information to non-expert audiences

Course Format

• Interactive lectures and discussions.
• Interactive problem-solving sessions.

Customization Options

• To request a tailored training version of this course, please contact us to arrange it.

Upon completion of this course, participants will be equipped to:

• Recognize the importance of self-regulation before attempting to influence others’ behavior
• Evaluate the strengths and limitations of different communication channels
• Effectively manage both internal and external customers as well as stakeholders

Course Structure

This course employs a highly interactive approach, blending:

• Guided discussions
• Slide-based presentations
• Practical exercises
• Case study analysis

Audience

This course is designed for staff who must have a comprehensive understanding of the key issues related to Communicating and Influencing, including:

• Interactions with colleagues
• Relationships with senior management
• Engagement with internal and external customers and stakeholders

Format of the course

The course is delivered through a highly interactive blend of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing one's own behaviour as a prerequisite for influencing others
• Assess the strengths and weaknesses of various communication media
• Effectively manage relationships with internal and external customers and stakeholders
• Understand how to handle challenging situations encountered in the workplace

If you aim to:

• understand why certain individuals fail to respond to your communication,
• enhance your relationships with your spouse, children, boss, colleagues, and others,
• broaden your personal capabilities in interpersonal communication,
• learn how to quickly feel better, safer, more composed, and more authentic,
• capture others' interest in you and foster positive feelings toward your presence

then this course is tailored for you!

The communication techniques you will acquire draw from various domains of NLP, psychology, psychotherapy, and hypnotherapy. This accumulated knowledge is grounded in the most recent research and advancements in these fields. The curriculum synthesizes hundreds of hours of study, reading, listening, and viewing materials, including books and films, as well as psychological consultations, delivered through lectures accompanied by practical exercises.

Upon completing this session, participants will be equipped with the ability to:

• Elevate the clarity, confidence, and professional standard of their verbal and written exchanges.
• Employ strategic techniques to structure messages effectively for diverse audiences.
• Refine grammar, vocabulary, and tonal nuances to suit business contexts.
• Identify and sidestep common communication pitfalls and potential misunderstandings.
• Cultivate active listening and constructive feedback skills to foster superior workplace interactions.

This instructor-led, live training in Norway (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This instructor-led, live training in Norway (online or onsite) is aimed at beginner-level to intermediate-level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

"High-Impact Communication Skills" is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Norway (online or onsite) is designed for managers and executives seeking to apply the appropriate tools, skills, and methodologies to oversee distributed teams.

Upon completion of this training, participants will be able to:

• Examine remote leadership principles, structures, and key components to successfully establish a remote work environment.
• Foster trust, objectives, culture, and collaboration to build an effective and productive distributed team.
• Leverage existing tools and technologies to enhance virtual communication and cooperation.
• Apply goal-setting and project management techniques to assess the performance of a remote team.

Audience

Managers, Team Leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…