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Course Outline
Module 1: Self and Others Awareness
- Factors influencing our behavioral patterns
- Distinguishing between acceptable behaviors required by our business roles and those that are not
- The role of feedback: understanding how others perceive and interact with us
Module 2: Communication Dynamics
- Mechanisms of interpersonal communication
- Assessing the benefits and drawbacks of various media channels
- Defining effective communication and strategies for achieving it
- Applying individual thinking and learning styles to daily professional tasks
Module 3: Emotional Intelligence
- The impact of emotions on outcomes
- The critical importance of EQ compared to traditional IQ
- Daniel Goleman’s five components of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Effective Delegation
- Defining the concept of delegation
- The step-by-step process of delegating tasks
Module 5: Transactional Analysis
- Analyzing our reactions to colleagues and customers
- Strategies for building rapport with professional counterparts
- The value of genuine rapport in strengthening interpersonal relationships
Module 6: Stakeholder Management
- Meeting the needs of stakeholders
- Analyzing both internal and external stakeholder interests
Module 7: Navigating Change
- The nine fundamental principles of change management
- Understanding emotional responses to organizational change
- Addressing resistance and identifying potential benefits
Module 8: Conflict Resolution
- Root causes of interpersonal conflict
- Stages in conflict management:
- Analyzing the nature of the conflict
- Understanding one’s own and the other party’s perspective
- Implementing resolution strategies
- Applying Kilmann’s five modes of conflict handling
- Strategies for bridging divides
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.