People and Team Management Treningskurs

Last updated

Kurskode

pplteamman

Varighet

21 timer (vanligvis 3 dag inkludert pauser)

Oversikt

Publikum

Ansatte som må være fullstendig klar over problemene rundt People and Team Management for:

  • Dem selv
  • Kollegene (jevnaldrende)
  • Sjefene deres
  • Deres teammedlemmer
  • Deres interne og eksterne kunder og interessenter

Kursets format

Kurset vil være en svært interaktiv kombinasjon av:

  • Tilrettelagte diskusjoner
  • Lysbildepresentasjoner
  • Øvelser og
  • Casestudier

Ved slutten av kurset vil delegatene kunne:

  • Sett pris på behovet for å styre egen oppførsel før de kan påvirke andres oppførsel
  • Forstå styrkene og svakhetene til de forskjellige tilgjengelige kommunikasjonsmediene
  • Sett pris på hvordan de skal lede, motivere og utvikle teammedlemmene sine
  • Administrer deres interne og eksterne kunder og interessenter
  • Forklar hvordan du skal takle de vanskelige situasjonene de kan komme på kontoret

Machine Translated

Kursplan

Understanding Ourselves and Others

  • What makes us behave the way we do?
  • How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
  • Feedback: how do others see and relate to us?

Communication

  • How do we communicate with others?
  • What are the advantages / disadvantages of the various communications media?
  • What do we mean by Effective Communication and how do we achieve it?
  • Our respective thinking and learning styles and how they can be applied to our day-to-day work

Management v Leadership

  • What is Management? What is Leadership?
  • What is the difference between Management and Leadership?
  • Analysing Leadership Behaviour
  • Analysing the difference Management Styles – and understand when to use them
  • The importance of Communication – including:
    • Verbal Communication
    • Vocal Communication
    • Visual Communication

Emotional Intelligence

  • Emotions and their consequences
  • The importance of understanding our “EQ” (as opposed to the more-standard IQ)
  • The five stages of Goleman’s Emotional Intelligence model:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Why do we act / react in a certain way to colleagues and customers?
  • How can we build rapport with colleagues and customers?
  • What are the benefits of “True Rapport” in our inter-personal relationships?

Building a Successful Team

  • What is a Team?
  • The stages of Team Development

Goal and Objective Setting

  • Goal Setting – for the company
  • Objective Setting – for the staff
  • Drafting and Aligning Objectives
  • Performance Management

Stakeholder Management

  • People and the Service-Profit Chain
  • Satisfying Stakeholders
  • Stakeholder Analysis: internal and external stakeholders

Delegation

  • What is Delegation?
  • The Stages of Delegation

Coaching

  • What is Coaching?
  • Using the G R O W model for effective coaching

Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them:
    • Competing
    • Collaborating
    • Compromising
    • Avoiding
    • Accommodating
  • Bridging the Gap

Testimonials

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