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Duration 7 hours
Course Outline
Understanding Sensitivity in the Workplace
- Defining the concepts of sensitivity and respect in professional contexts.
- Examining the influence of word choice, tone, and body language.
- Developing awareness of cultural, personal, and social differences.
Recognizing and Addressing Unconscious Bias
- Understanding how biases develop and affect decision-making processes.
- Identifying examples of microaggressions and unintentional offenses.
- Implementing practical strategies to minimize bias and ensure fairness.
Empathy and Emotional Intelligence
- Learning to understand and validate the perspectives and emotions of others.
- Practicing active listening and compassionate communication techniques.
- Utilizing empathy to build trust and enhance collaboration.
Managing Sensitive Situations
- Constructively addressing conflicts or perceived offenses.
- Maintaining professionalism and composure under pressure.
- Transforming challenging conversations into valuable learning opportunities.
Cultivating an Inclusive Culture
- Encouraging a shared sense of responsibility for respect and openness.
- Promoting consistent, everyday inclusive behaviors.
- The role of leadership in modeling sensitive and inclusive conduct.
Practical Application and Reflection
- Engaging in case-based exercises focused on sensitive workplace scenarios.
- Participating in group reflections and sharing insights.
- Developing a personal action plan to implement sensitivity principles.
Summary and Next Steps
- Reviewing key concepts and practical takeaways.
- Recommitting to continuous awareness and respectful behavior.
- Establishing guidelines for sustaining long-term inclusivity in the workplace.
Requirements
- Practical experience working within teams or in customer-facing roles.
- A willingness to engage in self-reflection and open group discussions.
- No previous training in diversity or inclusion is necessary.
Target Audience
- Employees and team leaders dedicated to fostering respect and inclusion.
- Managers seeking to cultivate empathy and cultural awareness within their teams.
- Organizations aiming to reinforce a culture of sensitivity, understanding, and mutual respect.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
