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Course Outline

Self-Understanding and Interpersonal Dynamics

  • Exploring the drivers behind individual behaviour
  • Distinguishing between behaviour that aligns with business roles and expectations, and behaviour that does not
  • Feedback: Understanding how colleagues and clients perceive our interactions

Communication Skills

  • Strategies for effective interpersonal communication
  • Evaluating the pros and cons of different communication media
  • Defining effective communication and implementing best practices
  • Applying individual thinking and learning styles to daily tasks

Emotional Intelligence

  • The impact of emotions on professional outcomes
  • The significance of EQ compared to traditional IQ
  • Key components of Goleman’s Emotional Intelligence framework:
    • Self-Awareness
    • Self-Regulation
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Analyzing behavioural reactions with colleagues and customers
  • Techniques for building rapport
  • The value of authentic rapport in professional relationships

Stakeholder Management

  • Strategies for meeting stakeholder expectations
  • Identifying and analysing internal and external stakeholders

Managing Change

  • Core principles of organisational change
  • Emotional responses to transition
  • Navigating resistance and leveraging it constructively

Requirements

Target Audience

This course is intended for staff members who require a comprehensive understanding of communication and influence dynamics regarding:

  • Colleagues
  • Senior management
  • Internal and external customers and stakeholders
 14 Hours

Number of participants


Price per participant

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