Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Self-Understanding and Interpersonal Dynamics
- Exploring the drivers behind individual behaviour
- Distinguishing between behaviour that aligns with business roles and expectations, and behaviour that does not
- Feedback: Understanding how colleagues and clients perceive our interactions
Communication Skills
- Strategies for effective interpersonal communication
- Evaluating the pros and cons of different communication media
- Defining effective communication and implementing best practices
- Applying individual thinking and learning styles to daily tasks
Emotional Intelligence
- The impact of emotions on professional outcomes
- The significance of EQ compared to traditional IQ
- Key components of Goleman’s Emotional Intelligence framework:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Analyzing behavioural reactions with colleagues and customers
- Techniques for building rapport
- The value of authentic rapport in professional relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Identifying and analysing internal and external stakeholders
Managing Change
- Core principles of organisational change
- Emotional responses to transition
- Navigating resistance and leveraging it constructively
Requirements
Target Audience
This course is intended for staff members who require a comprehensive understanding of communication and influence dynamics regarding:
- Colleagues
- Senior management
- Internal and external customers and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.