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Course Outline
Foundation Tools
- Defining clear communication objectives
- Establishing a mutual understanding of roles
- Clarifying the most effective requirements and processes for achieving communication goals
- Identifying and leveraging common ground for successful interactions
- Team Exercise
The Communication Process
- Key stages of communication
- Preparing the message
- Tailoring the message to the context
- Delivering the message effectively
- Identifying barriers to communication
- Communication Exercise - Case Studies
Communication Skills
- Exercising choice and control
- Applying Emotional Intelligence
- Mastering the four key components
- Building trust
- Creating rapport
- Adopting outcome-oriented thinking
- Listening for true understanding
- Expressing views without provocation
- Asking questions to uncover specifics
- Effective summarization
Influencing
- Expanding your professional skill set
- Applying an influencing framework
- Following established guidelines
- Understanding personal needs and motivations
- Developing an influencing strategy
- Influencing Exercise - Planning and Practice
Challenging Situations: Understanding and Managing Conflict
- Communicating in a non-defensive manner
- Communication Exercise - Real-World Scenarios
- Facilitating team communication
- Addressing difficult behaviors
- Team Exercise - Navigating Difficult Situations
Summary and Action Plans
- Reflecting on lessons learned and planning for continuous development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive