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Course Outline
Foundations of Communication
- The communication process and its key stages
- The role of verbal and nonverbal cues
- Essential techniques and tools for clear interaction
Core Principles for Effective Professional Interaction
- Self-assessment of personal communication styles
- Common communication errors and pitfalls
- Identifying and overcoming communication barriers
- Stages in the development of interpersonal relationships
- Differences between direct and telephone communication
Communication Within Organizations
- Organizational communication networks
- Models of information flow and optimization strategies
- Internal communication tools and their proper usage
Mastering Effective Dialogue
- Developing self-awareness as both sender and receiver of messages
- Factors influencing the quality of professional interactions
- Active listening as a cornerstone of effective communication
- Understanding obstacles to hearing and comprehension
- The art of asking impactful questions
- Psychological mechanisms and techniques for positive influence
Team Building Stages and Their Impact on Cooperation
- Phases of team development: operational principles and potential risks
- Strategies for navigating each stage effectively
- Identifying and leveraging team roles
Managing Conflict and Competition
- Root causes and types of group conflicts
- Strategic approaches to conflict resolution
- The impact of intra-group competition: benefits and drawbacks
Understanding the sources and types of conflicts
Harmony and positive relationships: The essence of assertive behavior
- Defining assertiveness in a professional context
- Recognizing individual rights and boundaries
- Timing and context for assertive communication
- Distinguishing between aggressive, passive, and assertive behaviors
- Constructing "I" messages for expressing opinions, judgments, and emotions
- Overcoming the fear of saying "no"
- Practicing self-advocacy and self-expression
Mutual Respect and Decision-Making Dynamics
- Skills for handling denial and refusal gracefully
- Techniques for reasoned argumentation
- Identifying and managing manipulation tactics
- Receiving and processing both positive and negative feedback
- Delivering constructive and actionable feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality