Get in Touch

Course Outline

Foundations of Communication

  • The communication process and its key stages
  • The role of verbal and nonverbal cues
  • Essential techniques and tools for clear interaction

Core Principles for Effective Professional Interaction

  • Self-assessment of personal communication styles
  • Common communication errors and pitfalls
  • Identifying and overcoming communication barriers
  • Stages in the development of interpersonal relationships
  • Differences between direct and telephone communication

Communication Within Organizations

  • Organizational communication networks
  • Models of information flow and optimization strategies
  • Internal communication tools and their proper usage

Mastering Effective Dialogue

  • Developing self-awareness as both sender and receiver of messages
  • Factors influencing the quality of professional interactions
  • Active listening as a cornerstone of effective communication
  • Understanding obstacles to hearing and comprehension
  • The art of asking impactful questions
  • Psychological mechanisms and techniques for positive influence

Team Building Stages and Their Impact on Cooperation

  • Phases of team development: operational principles and potential risks
  • Strategies for navigating each stage effectively
  • Identifying and leveraging team roles

Managing Conflict and Competition

  • Root causes and types of group conflicts
  • Strategic approaches to conflict resolution
  • The impact of intra-group competition: benefits and drawbacks

Understanding the sources and types of conflicts

Harmony and positive relationships: The essence of assertive behavior

  • Defining assertiveness in a professional context
  • Recognizing individual rights and boundaries
  • Timing and context for assertive communication
  • Distinguishing between aggressive, passive, and assertive behaviors
  • Constructing "I" messages for expressing opinions, judgments, and emotions
  • Overcoming the fear of saying "no"
  • Practicing self-advocacy and self-expression

Mutual Respect and Decision-Making Dynamics

  • Skills for handling denial and refusal gracefully
  • Techniques for reasoned argumentation
  • Identifying and managing manipulation tactics
  • Receiving and processing both positive and negative feedback
  • Delivering constructive and actionable feedback
 14 Hours

Number of participants


Price per participant

Testimonials (7)

Upcoming Courses

Related Categories