Course Outline
Day 1
INTRODUCTION
- Background context
- Defining roles
- The importance of soft skills
- Perception, numeracy, and human nature
- Money, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The objectives and intent behind communication
- To educate
- To inform
- To persuade
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying who you are addressing
- Worldviews, perspectives, and mental schemas
- Managing jargon and diverse audiences
- Location and national context
- Levels of abstraction and detail
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- Screen-based text and summarization techniques
- The rule of three
- Utilizing examples and analogies
4. STORYTELLING
- The universal appeal and cyclical nature of stories
- Applying storytelling in the workplace
- Techniques for crafting a narrative
- Non-verbal cues
- The enduring power and longevity of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Data vs. information – understanding the distinction
- Managing detail levels
- Identifying trusted sources
- Visualizing data and information
6. INTERPRETATION OF DATA
- Understanding confirmation bias
- Clarifying communication intent
- Assessing communication status
7. FEEDBACK
- Common feedback models
- Situation, behaviour, and impact (SBI) model
- Sandwich feedback model
- Pendleton model
- Situation, task, action, and result (STAR) model
- SAID model
- Techniques for seeking effective feedback
- Practicing active listening
- Methods for delivering constructive feedback
- Providing actionable input
- Key takeaways
Day 3
8. COLLABORATION
- The value of collaboration
- Defining collaboration
- Fostering a culture of collaboration
- Key takeaways
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari window
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Transparency and intent
- Building your personal brand
- Step 1: Define your aspirations
- Step 2: Align your goals
- Step 3: Identify your audience and motivation
- Step 4: Engage
- Defining brand characteristics
13. POSITIVE ATTITUDE
- The evolution of Positive Mental Attitude (PMA)
- Embracing a 'can-do' mindset and faith
- Cultivating and sustaining a PMA
- Distilled positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite Knowledge and Skills
There are no specific prerequisites for this course. However, prior professional experience in any field is beneficial for maximizing the learning experience.
Target Audience
The course is primarily aimed at professionals with some years of experience. However, the content is universally applicable across most disciplines. It is particularly valuable for specialists who frequently need to explain complex or niche concepts to non-technical stakeholders.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
