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Course Outline
Introduction to Feedforward
- Key distinctions between feedback and feedforward
- Why feedforward is effective: focusing on strengths and future opportunities
- Evidence and business rationale for forward-focused coaching
Core Principles and Techniques
- Delivering concise, specific, and future-oriented suggestions
- Utilizing positive language and avoiding judgmental framing
- Employing open-ended questions and active listening for constructive dialogue
Practical Feedforward Conversations
- Structured feedforward script: request, suggest, commit
- Role-play: conducting one-on-one feedforward sessions
- Peer coaching and rapid practice rounds
Adapting Feedforward to Different Contexts
- Team meetings and standups: delivering short, actionable suggestions
- Practicing feedforward in remote and asynchronous settings
- Navigating cross-cultural nuances and fostering psychological safety
Navigating Difficult Conversations
- Integrating feedforward with corrective conversations when necessary
- De-escalation techniques and reframing for constructive results
- Establishing boundaries and follow-up commitments
Integrating Feedforward into Your Team Culture
- Designing simple routines and rituals to sustain practice
- Evaluating impact: using qualitative and basic quantitative indicators
- Action planning: drafting your team’s feedforward implementation plan
Troubleshooting
- Common challenges and strategies to overcome resistance
- Recognizing when feedforward alone is insufficient and exploring alternative solutions
- Accessing coaching resources and escalation paths
Summary and Next Steps
Requirements
- Fundamental understanding of team leadership and communication principles
- Experience leading or coordinating small teams is advantageous
- Willingness to engage in role-playing and peer coaching activities
Target Audience
- Team leaders
- Managers
- Supervisors
- HR professionals
7 Hours
Testimonials (3)
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