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Course Outline

Introduction to Feedforward

  • Key distinctions between feedback and feedforward
  • Why feedforward is effective: focusing on strengths and future opportunities
  • Evidence and business rationale for forward-focused coaching

Core Principles and Techniques

  • Delivering concise, specific, and future-oriented suggestions
  • Utilizing positive language and avoiding judgmental framing
  • Employing open-ended questions and active listening for constructive dialogue

Practical Feedforward Conversations

  • Structured feedforward script: request, suggest, commit
  • Role-play: conducting one-on-one feedforward sessions
  • Peer coaching and rapid practice rounds

Adapting Feedforward to Different Contexts

  • Team meetings and standups: delivering short, actionable suggestions
  • Practicing feedforward in remote and asynchronous settings
  • Navigating cross-cultural nuances and fostering psychological safety

Navigating Difficult Conversations

  • Integrating feedforward with corrective conversations when necessary
  • De-escalation techniques and reframing for constructive results
  • Establishing boundaries and follow-up commitments

Integrating Feedforward into Your Team Culture

  • Designing simple routines and rituals to sustain practice
  • Evaluating impact: using qualitative and basic quantitative indicators
  • Action planning: drafting your team’s feedforward implementation plan

Troubleshooting

  • Common challenges and strategies to overcome resistance
  • Recognizing when feedforward alone is insufficient and exploring alternative solutions
  • Accessing coaching resources and escalation paths

Summary and Next Steps

Requirements

  • Fundamental understanding of team leadership and communication principles
  • Experience leading or coordinating small teams is advantageous
  • Willingness to engage in role-playing and peer coaching activities

Target Audience

  • Team leaders
  • Managers
  • Supervisors
  • HR professionals
 7 Hours

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