Course Outline
Communication and Collaboration
- Communication – what a communication style is and why it matters for effective goal-setting, motivation, and interaction with the team and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern ‘Boss’ – Team Collaboration Models and Self-Organisation
- When people ‘want to want’, the whole team has the chance to perform well
- The ‘desire’ to make independent decisions
- Aiming for the same goal
- Ensuring people want one thing and are able to do another
- Supporting effective self-organisation of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication
- Leadership style and reactions
- Pro-active communication
- Barriers and noise
- Feedback
- Tools and techniques for effective communication
Roles and communication styles:
- Diagnosing and identifying preferred roles and communication styles
- Effective communication between different roles and communication styles
- Colours in communication – the basis for effective collaboration
Conflicts
- Issues and conflicts – characteristics and potential causes
- ‘Conflict spiral’
- Effective problem and conflict resolution
Communication with the Environment
- The communication process
- Communication planning
- Information management
- External communication
- Partnership and collaboration within the organisation - SRMM® model
- Model maturity levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated Collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
The training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits (awareness), a mini-lecture on techniques (knowledge), and an exercise on new tactics and techniques (skill). At the close of each session, participants receive supporting materials related to the topics covered. The practical material is summarised through mini-lectures that provide the theoretical foundations and explain the basic psychological mechanisms experienced by participants during in-room activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
