Course Outline
Grasping the Concept of Assertiveness
- Defining assertiveness and distinguishing it from other behaviors
- Differentiating between passive, aggressive, passive-aggressive, and assertive conduct
- Evaluating your personal communication style
- Exploring the advantages of assertive communication within a professional environment
Cultivating Confidence and Self-Awareness
- Pinpointing personal obstacles that hinder assertiveness
- Addressing limiting beliefs to bolster self-confidence
- Recognizing emotional triggers and controlling reactive responses
- Fostering a positive and confident mindset
Effective and Confident Communication
- Mastering the fundamentals of clear verbal and non-verbal expression
- Practicing active listening and posing impactful questions
- Articulating opinions, needs, and expectations with clarity and respect
- Declining requests professionally without harming professional relationships
Comprehending Others and Positive Influence
- Identifying various communication and behavioral patterns
- Tailoring your communication approach to suit different personalities
- Establishing rapport and building trust
- Applying influence techniques to secure positive results
Navigating Difficult Conversations
- Preparing for challenging interactions
- Managing conflict in a calm and constructive manner
- Responding with confidence to criticism, complaints, and difficult behaviors
- Regulating emotions under pressure while upholding professionalism
Practical Application of Assertiveness
- Delivering and receiving constructive feedback
- Negotiating solutions that benefit all parties involved
- Applying assertiveness techniques in meetings, presentations, and daily workplace interactions
- Engaging in practical exercises and role-plays based on real-world scenarios
Ongoing Professional Growth
- Reflecting on personal strengths and areas needing improvement
- Formulating a personal plan for enhancing assertiveness
- Setting SMART goals for continued development
- Identifying opportunities to integrate new skills into workplace practices
Requirements
No prior experience required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
