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Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying types of waste (muda) in service environments

2. Lean for Managing Requirements and Projects (4 hours)

  • Voice of the Customer (VOC)
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical application
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban (4 hours)

  • Key elements and fundamentals of the Kanban system
  • Effective board management techniques
  • Managing Pull systems and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Processes (4 hours)

  • Value Stream Mapping (VSM)
  • Detecting waste within banking operations
  • Applying KAIKAKU principles

5. Other Lean Tools (2 hours)

  • GEMBA walk
  • KAIZEN for continuous improvement
  • Root cause analysis using Ishikawa diagrams and the 5 Whys
  • Implementing POKA-YOKE mistake-proofing

Summary and Next Steps

Requirements

  • Foundational knowledge of project management concepts.
  • Practical experience with process workflows in business or banking settings.
  • General familiarity with Agile or Lean frameworks.

Target Audience

  • Process managers and business analysts.
  • Project managers within the banking and financial services sectors.
  • Professionals engaged in requirements definition and process optimization.
 16 Hours

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