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Course Outline
1. Introduction to Lean Thinking (2 hours)
- Defining Lean: Origins and evolution
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying types of waste (muda) in service environments
2. Lean for Managing Requirements and Projects (4 hours)
- Voice of the Customer (VOC)
- Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
- A3 Project Thinking: Structure and practical application
- Comparative overview: Lean vs. Agile vs. Six Sigma
3. Lean Kanban (4 hours)
- Key elements and fundamentals of the Kanban system
- Effective board management techniques
- Managing Pull systems and Work In Progress (WIP) limits
- Key flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean in Processes (4 hours)
- Value Stream Mapping (VSM)
- Detecting waste within banking operations
- Applying KAIKAKU principles
5. Other Lean Tools (2 hours)
- GEMBA walk
- KAIZEN for continuous improvement
- Root cause analysis using Ishikawa diagrams and the 5 Whys
- Implementing POKA-YOKE mistake-proofing
Summary and Next Steps
Requirements
- Foundational knowledge of project management concepts.
- Practical experience with process workflows in business or banking settings.
- General familiarity with Agile or Lean frameworks.
Target Audience
- Process managers and business analysts.
- Project managers within the banking and financial services sectors.
- Professionals engaged in requirements definition and process optimization.
16 Hours
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.