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Course Outline

Understanding “Brand”

  • Defining a “brand”
  • Identifying your company’s brand
  • Actions to strengthen your company’s brand

Core Change Strategies

  • Why managers must continuously assess their area’s status – especially against peers and competitors – to implement proactive rather than reactive changes
  • The “STARS” model for Change Strategies and Planning

Change Management

  • Analysing reasons for successful past changes
  • Analysing reasons for unsuccessful past changes
  • Lessons learned from previous change initiatives (internal and external)
  • The 9 Change principles and their practical application
  • Lewin’s model of Change Implementation
  • The Change Kaleidoscope

The Psychological Impact of Change

  • Current feelings: How I feel now and how colleagues feel
  • Anticipated feelings as the change process unfolds

Customer and Stakeholder Relationships

  • Defining a Customer
  • Defining a Stakeholder
  • Maximising the value of each Customer and Stakeholder interaction
  • The Service : Profit Chain

Financial Aspects of a Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Setting Objectives

  • Vision and Mission Statements
  • Setting objectives to deliver on Mission Statements
  • Performance management to exceed agreed objectives

Negotiating for Best Results

  • Communication skills in Negotiation
  • The importance of Effective Presentations
  • Various Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process
 21 Hours

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