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Course Outline
Understanding “Brand”
- Defining a “brand”
- Identifying your company’s brand
- Actions to strengthen your company’s brand
Core Change Strategies
- Why managers must continuously assess their area’s status – especially against peers and competitors – to implement proactive rather than reactive changes
- The “STARS” model for Change Strategies and Planning
Change Management
- Analysing reasons for successful past changes
- Analysing reasons for unsuccessful past changes
- Lessons learned from previous change initiatives (internal and external)
- The 9 Change principles and their practical application
- Lewin’s model of Change Implementation
- The Change Kaleidoscope
The Psychological Impact of Change
- Current feelings: How I feel now and how colleagues feel
- Anticipated feelings as the change process unfolds
Customer and Stakeholder Relationships
- Defining a Customer
- Defining a Stakeholder
- Maximising the value of each Customer and Stakeholder interaction
- The Service : Profit Chain
Financial Aspects of a Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives
- Vision and Mission Statements
- Setting objectives to deliver on Mission Statements
- Performance management to exceed agreed objectives
Negotiating for Best Results
- Communication skills in Negotiation
- The importance of Effective Presentations
- Various Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
21 Hours
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.