Course Outline
Introduction
- How communication can make or break a company
- The evolution of organizational teams
- What is emotional intelligence?
Communication
- Identifying areas for improvement in communication
- Approaches to improving communication
- Staying objective (not taking things personally)
- Saying what you really mean to say
- The role of emotions
- The importance of empathy
Teamwork
- Efficient teams vs inefficient teams
- Identifying the common objective
- Identifying individual needs
- Setting goals and tracking results
- Achieving synergy
Managing a Team
- The importance of the leader
- Taking responsibility (owning the problem)
- Leading by example
- Making meetings short, sweet and engaging
- Measuring progress
- Cultivating future leaders
Emotional Intelligence
- What is emotional intelligence?
- Measuring emotional intelligence
- Understanding and leveraging emotions to relate better
- Identifying personality types within your team
- Cultivating emotional intelligence -- tools and techniques
Summary and Conclusion
Requirements
- Experience working in a team
Audience
- Team leaders and members
- Managers
Testimonials (9)
active listening and sharing/explaining what is important and needed, not getting too much in details that it would become boring
Anita Albert - Euro-Center Prague
Course - Communication and Teamwork
The interesting exercise, good timing, professionalism of trainer
Maryna - Euro-Center Prague
Course - Communication and Teamwork
The trainer was making sure that everyone understood everything
Michael Seneke - Rolfes Leather PTY LTD
Course - Communication and Teamwork
emotional communication
vincent - Rolfes Leather PTY LTD
Course - Communication and Teamwork
Clear messages received and engaging
Andrew - Rolfes Leather PTY LTD
Course - Communication and Teamwork
All of it.
Denise - Rolfes Leather PTY LTD
Course - Communication and Teamwork
The interaction from the trainer with the attendees - he kept the mood light, which in turn encouraged participation. His knowledge on the subject is outstanding and this is one of the few training sessions where I honestly can say that I've learned a lot.
Tina Bezuidenhout - Rolfes Leather PTY LTD
Course - Communication and Teamwork
The way of presenting the material was very entertaining, it ensured that at least I was fully engaged.
Ron van Doremalen - GEA Refrigeration Netherlands N.V. IT
Course - Communication and Teamwork
Style of trainer although at time very fast and leaving littel rom for thinking. (not all can follow at his pace)