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Course Outline
Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Workforce
- Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
- Which generation do I represent?
- Characteristics of the 4 generations operating in the workforce: Z, Y, X, and Baby Boomers.
Generational Differences among Employees:
- Defining and managing employee development potential, considering the specific needs and life opportunities resulting from age – key competencies.
- Techniques and skills in motivating and managing employees of different ages.
Managing by Age – How We Prepared for the Arrival of the Youngest Generations Y and Z?
- What is a Generation Y and Z employee like?
- What motivates a Generation Y and Z employee?
- How to communicate with a Generation Y and Z employee?
- How to manage a Generation Y and Z employee?
Communication X, Y, Z
- How to design appropriate communication for generations X, Y, Z
- Why must I adapt the message?
- Common communication tools – Feedback
- How to communicate to motivate generations?
- Open communication – authority in communication
- Communication in business – fostering collaboration development
Managing and Motivating XYZ
- Setting goals and task execution
- Team management, coordinating actions, project leadership – intergenerational collaboration
- What motivates each generation? – the key to the generation
- How to design collaboration?
- How to complement each other in business?
- How to effectively divide tasks within the team – competency table
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage, and what truly motivates it?
- Will we soon lack employees?
- XYZ Recruitment – what matters to each generation?
Difficult XYZ Situations – Assertiveness in Communication
- Conflict management – difficult situations between generations
- How to predict conflicts at work?
- Levels of communication – speaker attitudes (manager, employee, supplier, recipient)
- How to talk with an employee, supervisor, etc.?
- Empathy in communication
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (1)
Very practical. Trainer was very flexible in ensuring we meet our needs.
