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Course Outline

1. The significance of the evaluative conversation in the human resources management process.
2. Periodic evaluation versus ongoing assessment.
3. Advantages of using a formalized evaluative conversation.
4. Preparing for the evaluative conversation.

  • How to inform about the evaluative conversation
  • Gathering information and arguments
  • Recognizing employee needs
  • Purpose of the evaluative conversation
  • Planning the evaluative conversation
  • Structure

5. Conducting an effective evaluative conversation

  • Causes of errors in evaluation
  • How to reduce subjectivity in assessment
  • Styles of conducting evaluative conversations
  • Giving and receiving feedback
  • Formulating constructive critical comments and praise
  • Setting goals and creating development plans
  • Conducting conversations with 'difficult' employees.

6. Effective communication during the evaluative conversation.

7. Building a competency map based on the evaluative conversation.

8. Planning employee development.

9. Manager actions between periodic evaluative conversations.

  • Agreements after the conversation
  • Conclusions for the future
  • Evaluation of the conversation
  • Consistent implementation of conversation agreements

Requirements

The course is general in nature and does not require specialized knowledge for participation.

 7 Hours

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Price per participant

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