ChatGPT for Public Communication and Citizen Engagement Training Course

Explore how AI can revolutionize your HR workflows—spanning recruitment, payroll, and learning—through interactive, practical modules. This course equips HR professionals to leverage AI responsibly and efficiently, boosting productivity, precision, and the overall employee experience.

Why Join?

• Acquire practical AI skills specifically designed for HR
• Learn to automate and streamline essential HR processes
• Grasp the principles of ethical AI usage and risk management
• Ready your HR department for tomorrow's challenges

The landscape of AI policy and regulation is rapidly evolving, directly influencing how governments create, adopt, and supervise artificial intelligence systems.

This instructor-led live training, available either online or onsite, is designed for public sector legal and compliance professionals who have limited prior experience with AI technologies. It aims to help participants understand regulatory developments, ethical frameworks, and key policy considerations necessary for the responsible deployment of AI.

Upon completion of this training, participants will be able to:

• Interpret essential components of AI-related regulations, including the EU AI Act and GDPR.
• Assess policy developments at both national and international levels (e.g., Canada, U.S., OECD).
• Evaluate legal and ethical risks associated with AI procurement and usage.
• Contribute effectively to AI governance, oversight, and cross-agency alignment.

Format of the Course

• Interactive lectures combined with legal case analysis.
• Regulatory comparisons and policy mapping exercises.
• Scenario-based group discussions.

Course Customization Options

• To request a customized training session for this course, please contact us to make arrangements.

AI Programming involves the practical application of coding tools and techniques to develop intelligent systems that facilitate automation, analysis, and improved service delivery.

This instructor-led live training, available online or onsite, is designed for public sector professionals with limited or developing AI experience. It targets those involved in innovation, research, or operational transformation who wish to acquire practical programming skills to explore the construction and application of AI tools within government workflows.

Upon completion of this training, participants will be able to:

• Grasp core AI concepts, including large language models (LLMs), APIs, and intelligent automation.
• Write basic Python scripts to interact with AI services and process structured data.
• Develop prototypes using AI for tasks such as summarization, classification, or chatbot creation.
• Assess the risks and constraints of AI development in the public sector, including privacy, explainability, and compliance.

Course Format

• Interactive lectures and discussions.
• Hands-on practice with Python and LLM APIs using public sector examples.
• Guided exercises focused on data analysis, content automation, and workflow prototyping.

Customization Options

• For a customized training course tailored to your department’s workflows or internal tools, please contact us to arrange.

Artificial Intelligence (AI) is increasingly being used to improve the efficiency, accessibility, and responsiveness of public service delivery in areas such as taxation, healthcare, immigration, and social programs.

This instructor-led, live training (online or onsite) is aimed at public service delivery professionals with limited experience in AI who wish to explore real-world applications, automation strategies, and planning considerations for incorporating AI into front-line government services.

By the end of this training, participants will be able to:

• Identify areas in their department where AI can improve public service operations.
• Understand automation tools and AI-driven decision support systems.
• Explore use cases in forecasting, language access, and citizen assistance.
• Assess ethical, operational, and citizen trust factors in AI-enabled services.

Format of the Course

• Interactive lecture with real-life examples.
• Public sector use case walkthroughs and group discussion.
• Strategy planning exercises adapted to participants' departments.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) brings new operational risks, governance complexities, and cybersecurity vulnerabilities for government agencies and departments.

This instructor-led, live training (available online or on-site) is designed for public sector IT and risk professionals with limited prior AI experience who want to learn how to evaluate, monitor, and secure AI systems within a government or regulatory framework.

Upon completing this training, participants will be able to:

• Understand key risk concepts related to AI systems, including bias, unpredictability, and model drift.
• Implement AI-specific governance and auditing frameworks, such as NIST AI RMF and ISO/IEC 42001.
• Identify cybersecurity threats targeting AI models and data pipelines.
• Develop cross-departmental risk management plans and ensure policy alignment for AI deployment.

Course Format

• Interactive lectures and discussions focusing on public sector use cases.
• Exercises on AI governance frameworks and policy mapping.
• Scenario-based threat modeling and risk evaluation.

Customization Options

• To request customized training for this course, please contact us to arrange.

Artificial intelligence tools like ChatGPT, Copilot, and Gemini are reshaping administrative workflows by assisting teams in drafting content, organizing meetings, handling email correspondence, and automating routine processes.

This instructor-led, live training session (available online or onsite) is designed for public sector administrative professionals with minimal to no prior exposure to AI. It focuses on enhancing daily productivity through the practical application of AI assistants and automation tools.

Upon completion of this training, participants will be able to:

• Recognize how AI tools support common administrative responsibilities.
• Utilize ChatGPT, Copilot, and Gemini to create emails, summaries, and documents.
• Seamlessly integrate AI tools with calendars, task lists, and office software.
• Implement best practices for crafting prompts and interpreting outputs.

Course Format

• Interactive lectures combined with guided demonstrations.
• Practical exercises based on real-world administrative scenarios.
• Customizable exercises tailored to the tools most relevant to participants' daily workflows.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

Audio AI encompasses artificial intelligence technologies designed to interpret, analyze, generate, or interact with audio signals, including human speech, environmental sounds, and music.

This instructor-led training session (available online or onsite) is tailored for beginner-level professionals who want to understand the application of AI in the audio sector for business, communication, automation, and innovation purposes.

By the conclusion of this training, participants will be able to:

• Comprehend the concept of Audio AI and its real-world applications.
• Identify various categories of audio AI tools (e.g., transcription, classification, generation).
• Explore business cases within customer service, security, compliance, and media sectors.
• Evaluate AI tools and services appropriate for enterprise audio applications.

Course Format

• Interactive lectures and discussions.
• Numerous exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to make arrangements.

ChatGPT serves as a robust AI assistant capable of aiding government professionals in drafting documents, conducting research, summarizing information, and automating tasks.

This guided, live training session, available both online and on-site, targets public sector employees who have limited or no prior exposure to AI tools but wish to leverage ChatGPT effectively for government-related communications, analysis, and administrative efficiency.

Upon completion of this training, participants will be able to:

• Employ ChatGPT to draft and refine government correspondence, including emails, memos, and reports.
• Precisely summarize policy documents, public feedback, and research findings.
• Create effective prompts for routine administrative and analytical responsibilities.
• Implement fundamental privacy and compliance guidelines when using AI within a public sector framework.

Course Structure

• Interactive lectures and discussions.
• Real-world applications tailored to government operations.
• Practical exercises in implementation and prompt engineering.

Customization Options

• For customized training aligned with your department's specific workflows or policy priorities, please contact us to arrange a session.

ChatGPT is an AI-driven language model designed to help public sector teams streamline legislative drafting, policy development, and document revision at scale, while ensuring clarity, compliance, and efficiency.

This live, instructor-led training (available online or onsite) targets public sector professionals who may have little to no prior experience with AI. It is ideal for those responsible for drafting, editing, or reviewing legislative and policy content who wish to enhance precision, clarity, and speed through the use of ChatGPT.

Upon completing this training, participants will be able to:

• Utilize ChatGPT to draft, refine, and edit legislative or policy documents.
• Implement plain language principles and control tone through effective prompting techniques.
• Generate and revise multiple document versions for stakeholder feedback or legal review.
• Ensure content aligns with compliance requirements and standard document structures.

Course Format

• Interactive lectures and discussions.
• Practical, hands-on application of ChatGPT in legislative and policy drafting contexts.
• Guided exercises focusing on document structuring, tone adjustment, and legal clarity.

Customization Options

• For training tailored to your department’s specific workflows or internal tools, please contact us to arrange a customized session.

ChatGPT serves as a robust AI assistant capable of assisting public sector teams in condensing extensive documents and crafting clear, structured briefings for leadership or stakeholder communication.

This instructor-led training, available either online or onsite, is designed for government professionals who may have limited or no prior exposure to AI but regularly engage with reports. The course aims to enhance their ability to summarize, synthesize, and transform information into meeting-ready formats.

Upon completion, participants will be equipped to:

• Utilize ChatGPT to identify and summarize critical insights from complex documents.
• Convert raw content into executive summaries, memorandums, and briefings.
• Refine summaries to ensure clarity, appropriate tone, and alignment with purpose.
• Implement safe and effective prompting techniques for government reporting workflows.

Course Format

• Interactive lectures and discussions.
• Practical application of ChatGPT within sample government scenarios.
• Guided exercises focusing on summarization, briefing creation, and communication workflows.

Customization Options

• To request a customized training tailored to your department's workflows or internal tools, please contact us to arrange.

Microsoft 365 Copilot is an AI-powered assistant embedded into familiar Microsoft tools to enhance content creation, automate routine tasks, and provide smart insights.

This instructor-led, live training (online or onsite) is aimed at public sector employees with limited or no prior experience using AI tools who wish to use Microsoft 365 Copilot to enhance communication, streamline document work, and extract insights more efficiently from data and meetings.

By the end of this training, participants will be able to:

• Use Copilot in Word, Excel, and Outlook to draft, analyze, and improve communications.
• Automate repetitive documentation and summarization tasks across Microsoft 365 apps.
• Generate insights from meeting notes, spreadsheets, and written reports.
• Follow responsible use guidelines for Copilot in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in Norway (online or onsite) targets advanced-level government professionals and policy experts who aim to leverage DeepSeek for data-driven governance and policy innovation.

Upon completing this training, participants will be capable of:

• Leveraging DeepSeek AI to conduct policy analysis and strategic decision-making.
• Automating government reports and increasing data transparency.
• Applying AI-derived insights to drive public sector innovation.
• Boosting citizen engagement through AI-enabled solutions.

This instructor-led, live training in Norway (online or onsite) is designed for intermediate-level public sector professionals who wish to use Gemini to generate high-quality content, assist with research, and improve productivity through more advanced AI interactions.

By the end of this training, participants will be able to:

• Craft more effective and tailored prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organizing ideas efficiently.

Artificial Intelligence (AI) is reshaping public sector operations, decision-making processes, and service delivery on a global scale.

This instructor-led training, available either online or onsite, is designed for public sector leaders with little to no prior knowledge of AI. The course helps participants grasp the fundamentals of AI, assess its strategic importance, and examine how it can be adopted ethically and effectively within government organisations.

Upon completion of this training, participants will be able to:

• Comprehend the core concepts and terminology associated with artificial intelligence.
• Analyse the opportunities and risks presented by AI within public sector environments.
• Investigate the ethical and regulatory issues pertinent to AI use in government.
• Form well-informed viewpoints on AI-related policy, procurement, and strategic planning.

Course Format

• Interactive lectures and discussions.
• Case studies drawn from real-world public sector applications.
• Facilitated group reflections and policy exercises.

Course Customization Options

• For inquiries regarding customized training for this course, please get in touch with us to arrange.

Artificial Intelligence is swiftly emerging as the bedrock of contemporary product management, revolutionizing our approach to uncovering customer needs, defining solutions, and making critical decisions. Much like the industrial shift brought by electricity, AI is fundamentally altering how products are constructed, validated, and evolved.

This live, instructor-led training, available either online or onsite, targets Product Owners, Scrum Masters, and Agile Coaches seeking to grasp how AI can augment product ownership and fortify decision-making processes.

Upon completing this training, participants will be equipped to:

• Comprehend the core principles of Artificial Intelligence and distinguish between conventional AI and Generative AI (GenAI).
• Implement the seven recommended stances of a Product Owner (including the newly introduced Orchestrator stance), utilizing AI to reinforce each role—such as Visionary, Experimenter, or Customer Representative.
• Master the art of effective prompting and regard AI tools as intelligent collaborators possessing specialized capabilities.
• Enhance customer insights by creating AI-assisted personas for hypothesis testing and discovery, all while preserving genuine customer interactions.
• Formulate and articulate a distinct product vision through structured frameworks like the 3x3 Framework, using AI to craft and visualize compelling narratives.
• Leverage Generative AI tools to expedite prototyping and hypothesis testing, for instance, by generating mock-ups or initial product concepts.
• Inform product decisions by employing AI tools to analyze, prioritize, and assess features based on value, feasibility, and user impact.
• Automate or delegate routine daily responsibilities (such as emails, stakeholder management, and note-taking) using AI, thereby freeing up time for strategic and creative endeavors.
• Facilitate discussions regarding AI ethics, bias, and data security to ensure responsible and sustainable AI adoption.
• Identify and design high-value AI use cases that are tailored to specific product and organizational contexts.
• Explore and experiment with approximately 20 distinct AI tools and models—ranging from productivity assistants and prototyping platforms to generative video, image, and coding solutions.