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Course Outline

Introduction to ChatGPT in the Public Sector

  • Understanding ChatGPT and its underlying mechanisms.
  • Applications within government workflows.
  • Exploring strengths, limitations, and responsible usage.

Writing and Editing Official Communication

  • Generating initial drafts for memos, emails, and reports.
  • Enhancing tone, clarity, and the use of plain language.
  • Tailoring content for various audiences and formats.

Summarization and Information Extraction

  • Condensing extensive policy or research documents.
  • Identifying and extracting key points and action items.
  • Organizing summaries for briefings or meetings.

Prompt Design for Government Use

  • Fundamental and advanced prompting strategies.
  • Effective use of examples and role-based instructions.
  • Developing reusable prompt templates for recurring tasks.

Translation and Multilingual Support

  • Translating internal and public-facing communications.
  • Maintaining a professional tone across different languages.
  • Utilizing ChatGPT to foster inclusive and accessible language.

Productivity and Task Automation

  • Brainstorming and generating ideas for new initiatives.
  • Creating content from structured data (such as tables).
  • Generating outlines for presentations or briefings.

Compliance, Security, and Ethical Use

  • Addressing data privacy and information sharing risks.
  • Adhering to internal AI and IT policies.
  • Fostering public trust through responsible AI usage.

Conclusion and Next Steps

Requirements

  • A foundational understanding of digital tools commonly used in public sector settings.
  • No prior experience with AI or ChatGPT is necessary.
  • Experience with drafting, reviewing, or managing official correspondence is beneficial.

Target Audience

  • Public service teams and administrative professionals.
  • Policy analysts and government communication specialists.
  • Staff aiming to enhance productivity through AI-driven tools.
 7 Hours

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