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Course Outline

Introduction to Copilot in the Public Sector

  • Overview of Microsoft 365 Copilot and its functionality.
  • Real-world public sector applications of AI within Microsoft apps.
  • Understanding Copilot’s data sources and security boundaries.

Document Management in Word

  • Drafting policy memos, letters, and reports.
  • Refining, summarizing, and clarifying language.
  • Building structured content from bullet points or tables.

Email and Calendar Support in Outlook

  • Accelerating email composition and responses with Copilot.
  • Facilitating meeting scheduling and drafting follow-up notes.
  • Condensing lengthy email threads and highlighting critical points.

Data Analysis and Reporting in Excel

  • Interpreting complex spreadsheets in plain language.
  • Creating charts, summaries, and visual insights.
  • Utilizing Copilot to identify trends or answer specific questions.

Copilot for Meetings and Presentations

  • Generating meeting summaries and action items in Teams.
  • Drafting PowerPoint presentations from brief notes.
  • Transforming transcripts into concise briefs or reports.

Prompting Strategies and Custom Scenarios

  • Crafting effective prompts for consistent outcomes.
  • Tailoring prompts to match your department’s tone and specific needs.
  • Reusing prompt templates for recurring tasks.

Responsible Use in Government Contexts

  • Addressing confidentiality, oversight, and appropriate usage.
  • Ensuring alignment with internal policies and IT governance.
  • Fostering trust through ethical AI use in public service.

Summary and Next Steps

Requirements

  • Familiarity with core Microsoft 365 applications (such as Word, Outlook, and Excel).
  • Understanding of common public sector tasks, including reporting, communication, and documentation.
  • No previous experience with AI tools or Copilot is necessary.

Target Audience

  • Government staff who use Microsoft Office in their daily operations.
  • Administrative teams responsible for communication, documentation, and reporting.
  • Policy and program staff aiming to boost productivity through AI assistance.
 7 Hours

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