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Course Outline

Understanding Artificial Intelligence (AI)

  • Defining AI: Historical context and evolution
  • AI mechanics: Data, algorithms, and learning models
  • AI classifications (narrow vs general, generative AI, machine learning)

AI in Daily Life and Business

  • Examples of AI integrated into everyday routines
  • Industries undergoing transformation through AI
  • Debunking myths and clarifying facts about workplace AI

AI Applications Across Departments

  • Sales and Customer Service: Lead qualification, chatbots, sales forecasting
  • Marketing: Content creation, campaign analysis, trend identification
  • Finance: Invoice processing, fraud prevention, financial forecasting
  • HR: Candidate screening, employee engagement analysis
  • Administration and Operations: Document handling, task automation

Getting Started with AI Tools

  • Overview of ChatGPT, Copilot, Gemini, Claude, and other platforms
  • Leveraging AI for drafting emails, reports, and presentations
  • AI utilities for scheduling, summarizing, and translation

Practical Application: AI in Practice

  • Composing and refining text with AI assistance
  • Generating reports and analyzing basic datasets
  • Streamlining routine administrative duties

Challenges and Ethical Dimensions

  • AI limitations: Bias, hallucinations, and over-reliance
  • Data privacy, confidentiality, and regulatory compliance
  • Strategies for responsible AI usage in the workplace

Future Steps: Cultivating an AI-Ready Culture

  • Building a mindset conducive to AI integration
  • Promoting experimentation and digital curiosity
  • Resources for ongoing AI education

Recap and Action Plan

  • Summary of key concepts and main takeaways
  • Pinpointing AI opportunities within your department
  • Personal roadmap: "Which tasks can I automate or enhance with AI?"

Requirements

  • No prior knowledge of AI or programming is necessary

Audience

  • Staff from administration, sales, finance, marketing, HR, and other departments
  • Managers and team leads exploring AI adoption
  • Support and back-office personnel
 7 Hours

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