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Course Outline
Introduction to Agentic AI in Business Automation
- Defining agentic AI and its significance for automation
- Reviewing tools and frameworks for developing intelligent agents
- Enterprise applications: customer support, logistics, and marketing
Pinpointing Automation Opportunities
- Mapping existing workflows and identifying bottlenecks
- Assessing feasibility and ROI for AI-driven automation initiatives
- Establishing success criteria and integration needs
Architecting Agentic Workflows
- Creating task-specific agents and orchestration-level structures
- Crafting prompts and structuring logic for automation agents
- Incorporating decision-making logic and exception handling
Connecting Agents to Business Systems
- Linking AI agents with CRMs, ERPs, and communication platforms
- Leveraging Zapier, Make, or Power Automate for workflow orchestration
- Executing API-based integrations using Python
Practical Application Scenarios
- Automating customer service and performing sentiment analysis
- Forecasting supply chain demand and coordinating with vendors
- Optimizing marketing campaigns through AI-generated insights
Governance, Security, and Oversight
- Administering access controls and data privacy
- Configuring monitoring dashboards and alert systems
- Reviewing and auditing automated decisions
Practical Project: Creating an Integrated AI Workflow
- Selecting a specific process target for automation
- Designing and deploying the AI agent
- Conducting tests, evaluations, and optimization
Conclusion and Future Actions
Requirements
- Fundamental knowledge of business workflows and process automation
- Proficiency with Python or API-based integration concepts
- Prior experience utilizing productivity or automation software
Target Audience
- Product managers looking to discover automation potential
- Automation engineers tasked with building AI-driven workflows
- Business analysts focused on creating data-informed business processes
21 Hours
Testimonials (1)
The trainer is patient and very helpful. He knows the topic well.