Stakeholder Management Training Course

Business analysis is the process of investigating, understanding, and defining business needs in order to develop solutions that meet those needs. It is a key element in the change management process within an organization and in the design of new business solutions. The goal of business analysis is to ensure that technological, process, or organizational solutions align with business goals and needs. It plays a crucial role in ensuring the success of projects and organizational changes by ensuring that implemented solutions are accurate, feasible, and fully meet business requirements.

This workshop is tailored for seasoned Business Analysts, Product Owners, and User Researchers aiming to master sophisticated techniques that generate tangible business value. Through practical exercises and real-world tools, participants will learn to dissect complex data, streamline processes, engage key stakeholders, and convert strategic goals into actionable outcomes using OKRs. Upon completion, attendees will possess a well-defined toolkit designed to amplify impact and achieve quantifiable results.

This course delves into the essential role of the business analyst in achieving success within Agile environments. Participants will learn how to effectively collaborate with the development team, Product Owner, Scrum Master, and customers to streamline the development process. The curriculum includes a simulated project where attendees can practice handling common scenarios encountered in Agile settings.

This instructor-led, live training in Norway (online or onsite) is designed for individuals at beginner, intermediate, or advanced levels who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the actual capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Utilize AI as an advanced tool to support thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Critically evaluate the quality and substantive correctness of AI-generated outputs.
• Acquire knowledge on the safe and ethical use of AI tools concerning corporate data

This instructor-led, live training (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

Upon completion of this training, participants will be equipped to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, secondary sources).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

Cost-effectiveness analysis (CEA) serves as a systematic approach for evaluating alternatives by assessing the link between the resources consumed and the results achieved.

This instructor-led, live training session (available online or on-site) is designed for intermediate-level professionals seeking to utilize cost-effectiveness methods to facilitate informed, rational, and evidence-based decision-making across various industries.

Upon completing this course, participants will be capable of:

• Formulating cost-effectiveness inquiries and setting evaluation standards.
• Recognizing, categorizing, and quantifying pertinent costs and outcomes for different situations.
• Utilizing analytical frameworks to compare options through cost-effectiveness ratios.
• Evaluating uncertainty, verifying assumptions, and effectively communicating evaluation findings.

Course Structure

• Guided presentations enriched with real-world case studies.
• Practical exercises designed to strengthen analytical skills.
• Collaborative problem-solving within a facilitated workshop setting.

Customization Opportunities

• Tailored versions of this training can be provided upon request.

This instructor-led live training, offered in Ottawa but also deliverable elsewhere, targets managers and leaders aiming to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This live, instructor-led training, available online or onsite, is tailored for beginner to intermediate participants who want to master the foundational principles of ICF coaching. The course covers core competencies and ethical guidelines while offering practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

Insurance in the Digital Era provides an applied perspective on how digital transformation is reshaping products, operations, and customer engagement within the insurance sector.

This instructor-led live training, available online or onsite, targets intermediate-level insurance professionals eager to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize insurance offerings and operations.

Upon completion of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and their impact on the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) is a pivotal discipline within the software and systems development sector, dedicated to identifying, documenting, and managing stakeholder needs and constraints to guarantee project success.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals eager to deepen their practical grasp of Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completion of this training, participants will be able to:

• Grasp and apply the core concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective, context-specific techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Leverage Requirements Engineering tools and best practices to improve communication and project outcomes.
• Feel fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Course Format

• Interactive lectures and discussions.
• Case-based exercises and collaborative workshops.
• Dedicated exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be incorporated upon request.

Artificial Intelligence is reshaping how organizations approach decision-making, workflows, and structural organization. However, embracing AI introduces fresh leadership challenges: determining when to leverage AI, integrating it effectively into existing processes, preserving team trust, and ensuring robust accountability and governance.

The course 'Leading in the Age of Artificial Intelligence' is designed to help leaders integrate AI consciously, strategically, and with a human-centric focus. It blends practical AI tools with established models of leadership, motivation, and team management.
This is not a technical technology course. Instead, it is a leadership-focused program for the AI era, emphasizing decision-making, interpersonal dynamics, governance, and results. The goal is to ensure AI enhances performance rather than becoming a source of fear, loss of control, or internal resistance.

Upon completion of this training, participants will be able to:

• Analyze the impact of Artificial Intelligence on leadership decisions and team management.
• Leverage AI tools to enhance decision-making, planning, and communication.
• Apply traditional leadership frameworks within AI-enabled work environments.
• Manage mixed Human + AI teams across varying levels of maturity, autonomy, and digital literacy.
• Set clear objectives, indicators, and responsibilities in AI-integrated settings (including OKR and KPI).
• Address ethical considerations, risk management, and governance regarding organizational AI usage.
• Develop an action plan for the sustained, responsible, and effective adoption of AI within the organization.

Leadership involves guiding individuals and teams toward achieving organizational objectives while cultivating trust, collaboration, and resilience. Skilled leaders successfully balance decision-making, people management, and communication with a focus on personal well-being.

This instructor-led live training, available either online or onsite, is designed for beginner to intermediate-level leaders, managers, and professionals looking to enhance their leadership skills and apply them effectively within their organizations.

Upon completion of this training, participants will be able to:

• Develop leadership practices rooted in trust and autonomy.
• Grasp the fundamentals of people management and the labor framework.
• Implement strategic decision-making in complex situations.
• Promote collaboration through a leadership lens.
• Utilize assertive communication during challenging discussions.
• Apply self-management techniques and support their own well-being as leaders.

Course Format

• Interactive lectures and discussions.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized version of this training, please contact us to arrange your options.

This instructor-led, live training in Norway (online or on-site) is aimed at organizational leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the impact of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in Norway (online or onsite) is designed for individuals who wish to understand requirements analysis and carry it out efficiently and accurately by applying analysis techniques to their projects.

By the end of this training, participants will be able to:

• Identify different types of requirements.
• Understand the overall concepts and activities involved in requirements analysis.
• Gain familiarity with the requirements analysis methodology.
• Utilize various requirements analysis techniques to their advantage.
• Structure requirements to communicate effectively with architects and developers via an iterative requirement gathering process.