Course Outline
Leadership vs. Management
- Examining the parallels and distinctions between leadership and management, and identifying the qualities that define an exceptional leader;
- the attributes that characterize an exceptional manager?
- Various Management Styles
- The Influence of Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building a High-Performing Team
- Defining what constitutes a true team
- The various stages of Team Development
- How managers can positively influence each stage of Team Development…?
Performance Management
- Establishing Clear Objectives
- Overseeing Individual Performance
- Applying Coaching for Enhanced Performance
- Effective Delegation Practices
- Utilizing Feedback as a Key Performance Management Instrument
Executing Change Effectively
- Analyzing why change initiatives succeed or fail
- The nine fundamental principles of change
- Understanding the emotional responses triggered by change
- Navigating resistance to change – and recognizing the potential benefits of said resistance
Achieving Optimal Negotiation Results
- Communication Strategies in Negotiation
- The Critical Role of Effective Presentations
- Exploring Diverse Negotiation Strategies
- Evaluating and Comparing Different Strategies
- Establishing Rapport with Counterparties
- The three-phase framework for the Negotiation Process
Managing Conflict
- Identifying the root causes of conflict
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The Sequential Phases of Conflict Resolution
- Gaining a Deep Understanding of the Conflict
- Recognizing Your Position and the Other Party’s Stance in the Conflict
- Implementing Effective Conflict Resolution
- Applying Kilmann’s Five Conflict-Handling Modes and their practical use
- Bridging the Gap between Parties
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.