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Course Outline

Leadership vs. Management

  • Examining the parallels and distinctions between leadership and management, and identifying the qualities that define an exceptional leader;
  • the attributes that characterize an exceptional manager?
  • Various Management Styles
  • The Influence of Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building a High-Performing Team

  • Defining what constitutes a true team
  • The various stages of Team Development
  • How managers can positively influence each stage of Team Development…?

Performance Management

  • Establishing Clear Objectives
  • Overseeing Individual Performance
  • Applying Coaching for Enhanced Performance
  • Effective Delegation Practices
  • Utilizing Feedback as a Key Performance Management Instrument

Executing Change Effectively

  • Analyzing why change initiatives succeed or fail
  • The nine fundamental principles of change
  • Understanding the emotional responses triggered by change
  • Navigating resistance to change – and recognizing the potential benefits of said resistance

Achieving Optimal Negotiation Results

  • Communication Strategies in Negotiation
  • The Critical Role of Effective Presentations
  • Exploring Diverse Negotiation Strategies
  • Evaluating and Comparing Different Strategies
  • Establishing Rapport with Counterparties
  • The three-phase framework for the Negotiation Process

Managing Conflict

  • Identifying the root causes of conflict
  • The Sequential Phases of Conflict Resolution
    • Gaining a Deep Understanding of the Conflict
    • Recognizing Your Position and the Other Party’s Stance in the Conflict
    • Implementing Effective Conflict Resolution
  • Applying Kilmann’s Five Conflict-Handling Modes and their practical use
  • Bridging the Gap between Parties
 7 Hours

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