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Course Outline

Advanced Concepts in Microsoft 365 Knowledge Management

  • Core principles of structured knowledge management
  • Architecting scalable systems with SharePoint and Teams
  • Utilizing metadata, version control, and document libraries effectively

Constructing and Connecting SharePoint Knowledge Hubs

  • Building interconnected SharePoint sites and document libraries
  • Applying metadata columns, content types, and lookup fields for organization
  • Defining site hierarchies and enabling cross-site navigation

Creating Dynamic Dashboards with Power BI

  • Synchronizing SharePoint and Microsoft Lists data with Power BI
  • Building real-time dashboards to monitor knowledge assets
  • Designing KPIs and visual reports to drive data-based insights

Tailoring Knowledge Workflows with Power Automate

  • Automating approval, review, and publication cycles
  • Seamless integration of Teams notifications and adaptive cards
  • Constructing multi-step flows for comprehensive document lifecycle management

Establishing Collaborative Content Ecosystems

  • Harnessing Teams and OneNote for collaborative knowledge capture
  • Unifying SharePoint pages, Lists, and Planner boards
  • Setting up governance structures, roles, and permission frameworks

Sustaining and Enhancing Knowledge Systems

  • Enforcing data retention, archiving, and compliance standards
  • Conducting periodic audits and maintaining metadata accuracy
  • Boosting system efficiency and minimizing content duplication

Best Practices for Microsoft 365 Knowledge Management

  • Evaluation of fundamental knowledge system design strategies
  • Promoting consistency and ease of discovery across all content
  • Encouraging user adoption and engagement through superior user experience design

Requirements

  • Demonstrated proficiency with core Microsoft 365 applications (SharePoint, Teams, and OneNote)
  • Professional experience in knowledge management or content strategy

Target Audience

  • Knowledge managers focused on structuring comprehensive information repositories
  • Content strategists designing interconnected knowledge ecosystems
  • IT specialists responsible for overseeing organizational knowledge assets within Microsoft 365
 14 Hours

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