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Course Outline
Introduction and Overview
The rationale and scope of business process re-engineering (BPR)
- Enhancing competitive advantage via radical process redesign
- The imperative for re-engineering
- Defining the parameters of re-engineering
- Concentrating on core business processes
- Attaining targets for cost efficiency and revenue growth
Leveraging the validated CLAMBRE/UML framework for re-engineering
- Modelling standards: UML and BPMN
- Distinguishing customers from stakeholders
- Mapping activities and information architecture
- Employing creative right-brain thinking
Customer-Centric Strategy
Analysing the customer interface
- Broadening customer roles through aggregation
- Refining customer classifications via generalisation
- Developing a precise customer profile
Capturing customer values and requirements
- Differentiating service delivery from product supply
- Assessing customer satisfaction across quality, flexibility, speed, cost, and service
- Categorizing client relationships using the PRIDE checklist
- Evaluating how well the business process fulfils customer expectations
Business Process Modelling
Identifying processes suitable for re-engineering
- Discovering critical business processes
- Selecting appropriate metrics to gauge process performance
- Recognizing business process antipatterns
- Presenting insights to senior leadership
Defining worker roles and duties
- Detecting role inconsistencies using cross-reference matrices
- Representing business processes with UML activity diagrams
- Allocating activities across distinct roles
Business Process Analysis
Elaborating on business processes
- Choosing suitable UML tools
- Defining process scope with UML use case diagrams
- Identifying primary business actors
- Modelling alternative workflow paths
- Documenting inefficient business activities
Investigating the business structure
- Revisiting organizational infrastructure
- Visualizing information flows with class diagrams
- Applying UML business stereotypes
- Defining process architecture using communication diagrams
- Eliminating rigid structural constraints
Business Process Redesign
Maximizing the value of information technology
- Web-based technological capabilities
- Interaction within digital social spaces
- Architecting resilient, future-proof business systems
- Implementing business intelligence solutions
- Utilizing Enterprise Information Systems
Reimagining customer-process interfaces
- Tailoring business processes to serve specific customer segments
- Leveraging and integrating technological opportunities
- Personalizing process experiences
- Exceeding customer expectations
Implementing Best Business Practices for New Processes
- Integrating proven business patterns
- Addressing process irregularities
- Evaluating strategic alternatives
- Guaranteeing robust and reliable information management
Deploying the Re-engineered Process
- Re-training the workforce
- Connecting performance metrics to customer satisfaction
- Sustaining continuous process improvement
- Tracking and evaluating outcomes
- Demonstrating tangible success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
