Business Process Management Training Course

Introduction

• A Brief History of Process
• The Process Perspective
• Process Management
• Process Modeling Analysis & Design
• Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• BPM Value Proposition
• The BPM Community
• Rationale for BPM automation
• Topology of a SOA reference architecture
• Overview of BPM vendors and tool positioning

Aligning IT and Business

• Distinguishing BPM vs BPMS
• Criteria for selecting a BPMS
• Collaboration between IT and business: Matching technology to specific problems
• Adopting a development model
• Overview of a BPM system
• Key terminology and concepts

Understanding Basic Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• Components and structure of a BPMS
• Enterprise Process Management Planning
• Key Skills, Roles and Responsibilities

Governance and Business strategy

• Historical context: data/functions vs objects & services
• Future trends: core business logic vs process control
• Design considerations for Architects
• Alignment of Business and IT
• The Role of Business Stewardship
• The Role of Business Rule Analysts

Modelling a process with BPMN

• The strategic value of BPMN
• Composability and basic services
• Promoting an incremental and iterative approach
• The importance of Use Cases in driving projects
• Declaration of message properties
• Utilizing correlation sets
• Developing complex parallel execution of activities
• Designing concurrency
• BPMN implementation by vendors
• Case study: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for implementing Business Rules
• Basic Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving Roles of Business and IT
• Maintaining Business Focus in Rules
• Determining when a BR approach is appropriate
• New aspects for scoping a BR project
• Key Elements of a BR Project Plan
• The importance of a BR Pilot
• Overview of Mining Business Rules from Code

BPM as enabler of SOA: Key components

• Application frontends
• Basic Services
• The value of an ESB
• Using a Repository
• Enhancing business agility
• The BPM Board
• Distributing technology white papers

Controlling & measuring improvement processes

• Managing the repository
• Establishing a quality gateway
• The 4 pillars of success

Metrics

• Contextualizing organizational performance
• Characteristics of effective metrics
• Measurement & management hierarchy
• Process management: Beyond mere measurement
• Metrics within processes and management roles in measurement
• Key management questions to address
• Common pitfalls in process management efforts

Architecture of a BPM System

• EAI and B2B considerations
• Topology and scalability
• Design tools
• Deployment tools
• Monitoring and management
• The process engine
• Process definition repository

Core BPMS features and Interfaces

• Repository support
• Database support
• BAM
• Human workflow solutions