Smartsheets for End User Training Course

This instructor-led, live training in Norway (online or on-site) is designed for advanced professionals who want to master ClickUp's reporting and dashboard features to enable data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

This course offers comprehensive guidance on the responsibilities of a Process Owner, enabling them to articulate their role effectively as a process-oriented function. It provides the essential education required to oversee the design, re-engineering, and improvement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Participants will learn how to apply Scrum practices to Process Owner duties and utilize Agile and Lean principles to establish "just enough" processes. Additionally, the course teaches how to continuously align process performance with broader business objectives.

Learn how to utilize Agile Service Management to increase the customer value generated by your processes and to compete effectively in a fast-paced, disruptive world. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill Agile thinking throughout the entire IT organization, forming the foundation of a DevOps culture.

This instructor-led, live training in Norway (online or onsite) targets intermediate-level professionals who want to boost workflow efficiency by leveraging ClickUp’s automation and integration features.

Upon completing this training, participants will be able to:

• Grasp ClickUp’s automation capabilities and their practical applications.
• Design and manage automations to streamline operational processes.
• Connect ClickUp with third-party platforms such as Slack, Google Drive, and Zapier.
• Configure triggers, conditions, and actions to automate task management.
• Enhance team collaboration through the strategic use of automation and integrations.

This instructor-led live training, offered online or onsite in Norway, targets intermediate professionals seeking to apply Agile project management principles through ClickUp.

By the end of the training, participants will be equipped to:

• Configure and set up ClickUp for Agile project management.
• Effectively manage epics, backlogs, and sprints.
• Utilize ClickUp’s Timeline, List, and Kanban views to streamline Agile workflows.
• Monitor team velocity, performance metrics, and burndown charts.
• Automate Agile processes to boost operational efficiency.
• Seamlessly integrate ClickUp with other Agile development tools.

This instructor-led, live training in Norway (online or onsite) is designed for advanced professionals who want to tailor ClickUp for business operations, improve process efficiency, and integrate automation for scalable workflows.

By the end of this training, participants will be able to:

• Customize ClickUp’s workspaces, views, and templates for business operations.
• Develop and optimize workflows for process management.
• Implement advanced automation for repetitive tasks.
• Integrate ClickUp with other business tools and data sources.
• Monitor and analyze process efficiency using ClickUp reporting.

This instructor-led, live training in Norway (online or onsite) is designed for advanced professionals looking to utilize ClickUp for managing large-scale initiatives, facilitating cross-functional teamwork, and achieving enterprise-wide operational excellence.

Upon completion of this training, participants will be able to:

• Deploy ClickUp across the enterprise using industry best practices.
• Organize workspaces, spaces, and projects effectively for large teams.
• Utilize advanced reporting tools and dashboards to gain executive-level insights.
• Automate business processes and seamlessly integrate ClickUp with existing enterprise systems.
• Strengthen governance, compliance, and security protocols within the ClickUp environment.

This instructor-led, live training in Norway (online or onsite) is tailored for beginner-level professionals seeking to master the fundamentals of ClickUp for task and project management, as well as personal productivity.

Upon completing this training, participants will be able to:

• Navigate ClickUp’s interface and understand its workspace structure.
• Create and manage tasks, lists, and projects with efficiency.
• Leverage views such as List, Board, and Calendar for enhanced organization.
• Apply productivity features including priorities, tags, and custom statuses.
• Collaborate effectively through comments, mentions, and shared spaces.
• Establish personal productivity workflows to manage daily tasks.

This instructor-led live training in Norway (online or onsite) guides participants through the deployment of a JIRA instance. Attendees will master advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers customizing JIRA for specific projects, managing users, groups, and project roles, configuring dashboards, setting up emails and notifications, implementing security schemes, and handling permissions. Additionally, participants will learn troubleshooting techniques, install and customize the JIRA Service Desk, establish a knowledge base, manage service desk users, and collaborate on handling service requests.

Upon completion of this training, participants will be equipped to:

• Gain a comprehensive understanding of JIRA administration.
• Tailor JIRA to meet specific business requirements.
• Configure emails and notifications within JIRA.
• Oversee and assign users, groups, and project roles.
• Administer JIRA permissions and security schemes.
• Conduct effective JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

This instructor-led, live training in Norway covers the advanced capabilities of JIRA, including the creation and management of various JIRA project types, the use of JIRA for agile projects, the configuration of agile boards, the management of built-in and custom fields, the creation and management of screens and filters, the execution of basic and advanced issue searches, the application of screen schemes, the management and updating of workflows, the configuration and application of workflow schemes, as well as analysis and report generation.

Upon completion of this training, participants will be capable of:

• Effectively managing issues.
• Creating and executing Scrum and Kanban projects.
• Administering built-in and custom fields.
• Understanding and managing business processes, workflows, and workflow schemes.
• Conducting basic and advanced searches and analyses.
• Generating and reviewing reports.

This instructor-led, live training in Norway introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

This instructor-led live training in Norway (online or on-site) targets intermediate business analysts seeking to learn business analysis techniques and prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Understand the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

This training course prepares participants for the PMP® exam (Project Management Professional®). Upon completion, each participant receives a certificate confirming the successful completion of 35 hours of PMP preparation training.

Target Audience:

• Experienced project managers looking to enhance their qualifications and gain international recognition through the prestigious Project Management Professional (PMP®) certification.
• Less experienced project managers and project team members who wish to expand their project management knowledge and skills.
• Middle and senior managers aiming to develop their competencies in managing and supervising projects.
• Professionals with project management experience who want to improve their skills.

Training Objectives:

• Provide comprehensive preparation for obtaining the Project Management Professional (PMP®) certificate by systematizing existing knowledge and familiarizing participants with the specifics of the PMP® exam.
• Fulfill the formal admission requirement for the PMP® exam, specifically obtaining the required 35 contact hours of project management education.
• Familiarize participants with the practices, techniques, and tools used in project management.

Training Format:

• Presentations on key project management topics.
• Questions and quizzes related to PMP® exam subjects.
• Analysis of questions in the style of the PMP® certification exam.

This instructor-led, live training in Norway (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.

This course is tailored for organizations aiming to streamline their operations by connecting various digital platforms utilized in daily workflows, including Trello, QuickBooks, Google Workspace, and the WhatsApp API.

Delivered as an instructor-led live training session (available online or onsite), this program guides participants through the process of linking and automating workflows. The goal is to enhance project and financial oversight while centralizing information to support more informed decision-making.

Upon completion of this training, participants will be capable of:

• Connecting and automating workflows between Trello, QuickBooks, and Google Workspace.
• Integrating communication via the WhatsApp API into operational workflows.
• Designing multi-platform automation systems that prioritize efficiency and control.
• Implementing security and monitoring policies for active integrations.
• Documenting and maintaining automated processes once they are in operation.

Format of the Course

• Conceptual explanations and guided demonstrations.
• Practical exercises applied to real-world operational scenarios.
• Hands-on practice using company-specific data and tools.

Course Customization Options

• Adapting the content to the company’s specific platforms and processes.
• Including additional tools such as Zapier, Make/Integromat, or Power Automate.
• Analyzing and designing real data integration flows.