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Course Outline

Module 1: Microsoft Teams Overview and Architecture

  • Essential Teams components and services
  • Teams architecture and dependencies
  • Role-based access and administration

Module 2: Managing Teams Collaboration Experiences

  • Creating and administering Teams, channels, and chats
  • Configuring meeting policies and user experiences
  • Apps, integrations, and lifecycle management

Module 3: Teams Phone and Voice Solutions

  • Teams Phone concepts and architectural design
  • Configuring calling plans and direct routing
  • Managing devices, dial plans, and emergency calling

Module 4: Governance, Security, and Compliance

  • Teams policies, governance, and lifecycle management
  • Implementing security and compliance settings
  • Auditing, reporting, and compliance monitoring

Module 5: Monitoring and Troubleshooting Teams

  • Tracking Teams service health and usage metrics
  • Diagnosing issues related to meetings, voice, and collaboration
  • Utilizing reporting tools and analytics for performance optimization

Module 6: Advanced Configuration and Integration

  • Integrating Teams with Microsoft 365 and third-party applications
  • Considerations for hybrid deployments
  • Automation and PowerShell for Teams administration

Module 7: Exam Preparation and Certification Readiness

  • Overview of MS-721 exam objectives
  • Exam structure, format, and question types
  • Practice questions and review sessions
  • Study resources, tips, and strategies for success

Summary and Next Steps

Requirements

  • Working knowledge of Microsoft 365 services and administration.
  • Experience with core Microsoft Teams features.
  • Familiarity with fundamental networking and identity concepts.

Target Audience

  • Microsoft Teams administrators.
  • Collaboration system engineers.
  • IT professionals responsible for managing Microsoft 365 communications.
 35 Hours

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