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Duration 14 hours
Course Outline
Comprehending Warranty Structures in Maximo
- Core warranty concepts and term definitions
- Warranty coverage at the asset and item level
- Aligning warranties with maintenance workflows
Setting Up Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to assets and components
- Managing validity dates, limits, and conditions
Processing Warranty Claims
- Generating warranty claims from work orders
- Handling routing, approvals, and documentation
- Tracking claim status and progress
Tracking Vendor Responses
- Recording vendor communications
- Managing approvals, denials, and adjustments
- Incorporating vendor feedback into maintenance strategies
Associating Assets with Warranty Data
- Linking warranty records to asset hierarchies
- Managing replaced parts and swapped components
- Maintaining data accuracy across asset records
Integration with Procurement and Change Management
- Connecting warranty details to purchasing activities
- Aligning change management processes with warranty implications
- Ensuring data continuity between procurement and maintenance
Managing Exceptions and Special Cases
- Handling expired or voided warranties
- Processing partial claims or disputed coverage
- Resolving entitlement mismatches
Practical Warranty Scenarios
- End-to-end processing of full warranty claims
- Simulating vendor interactions and follow-up procedures
- Applying warranty rules to realistic maintenance cases
Summary and Future Directions
Requirements
- A solid grasp of asset management lifecycles.
- Professional experience with maintenance or procurement workflows.
- Basic familiarity with Maximo navigation and interface.
Target Audience
- Warranty administrators.
- Engineering support staff.
- Maintenance and reliability coordinators.
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
