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Course Outline

Module 1: Core Concepts of Adobe Marketo Engage

  • Overview of the platform and its user interface
  • Essentials of marketing automation and lead lifecycle management
  • Efficient management of leads, accounts, and target audiences
  • Creation of intelligent segments and dynamic lists

Module 2: Campaign Development and Foundational Automation

  • Setup of email programs and web forms
  • Development of landing pages and dynamic content blocks
  • Construction of automation workflows, including drip campaigns
  • Evaluation of campaign performance and refinement of outcomes

Module 3: Advanced Automation and Personalization Techniques

  • Design of multi-channel nurturing programs (email, social media, web)
  • Utilization of tokens and snippets for content consistency and reuse
  • Implementation of AI-driven personalization using Adobe Sensei
  • Integration with CRM platforms such as Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Administration

  • Creation of dashboards and performance reporting tools
  • Analysis of multi-channel attribution and calculation of ROI
  • Implementation of data governance protocols and security compliance
  • Application of best practices for educational and commercial marketing

Module 5: Hands-On Workshop – Campaign Simulation

  • Configuration of a realistic campaign for the higher education sector
  • Building automated workflows for student engagement and follow-up
  • Assessment and presentation of results aligned with campaign goals

Summary and Future Directions

Requirements

  • Foundational knowledge of digital marketing principles and CRM concepts
  • Familiarity with email marketing tactics and lead management processes
  • A keen interest in automation and data-informed marketing strategies

Target Audience

  • Faculty members and marketing professionals associated with the School of Commercial Engineering
  • Marketing automation experts and CRM coordination specialists
  • Academic personnel tasked with communication, outreach, or enrollment marketing initiatives
 21 Hours

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