ITIL® Training in Oslo

This instructor-led, live training in Oslo (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

• Understand key concepts and structure of ITIL 4.
• Apply service design and architecture practices aligned with ITIL 4 principles.
• Implement effective delivery and sustainability of ICT services.
• Evaluate real-world cases and simulate ITSM practices.

This programme is tailored for professionals who already hold an ITIL® 4 Foundation certification and wish to update their expertise to the latest ITIL® 5 framework.
It offers a streamlined and efficient transition, focusing on the key differences, novel concepts, and expanded practices introduced in ITIL® 5.

This course offers a thorough introduction to ITIL® 5, the contemporary framework designed for managing digital products and services in today's rapidly evolving business landscape. It provides participants with a robust understanding of how organizations can generate value through effective service management and collaborative efforts.