Course Outline
- Fundamental concepts in digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is specifically developed for:
- Individuals holding a valid ITIL® 4 Foundation certification
The program prepares learners for the official ITIL® 5 Foundation Bridge certification examination, which is embedded within the course. Obtaining this certification validates an updated grasp of the ITIL framework and bolsters ongoing professional growth in service management.
Participant Preparation
A valid ITIL® 4 Foundation certificate is mandatory. No further preparatory steps are needed prior to enrollment.
Assessment Procedure
Candidates receive an exam voucher valid for six months, offering flexibility in choosing a convenient exam date.
Following the completion of the training, participants will be guided through the registration process. Scheduling is managed via the PeopleCert platform using a personal account. The assessment takes place online with remote proctoring. A PeopleCert proctor oversees the session using a webcam and secure connection. Prior to commencement, candidates must authenticate their identity and display their environment to ensure adherence to examination protocols.
Assessment Specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Pass Mark: 65% (a minimum of 13 correct answers)
- Resources: Closed-book format
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
