Zammad: Open-Source Helpdesk and Ticketing Replacing Zendesk and Freshdesk Training Course

Puppet is an open-source configuration management tool used to automate infrastructure provisioning, configuration, and management across servers and environments.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level system administrators who wish to use Puppet to automate system configuration in a Master-Client environment.

By the end of this training, participants will be able to:

• Install and configure Puppet on master and client systems.
• Write and apply Puppet manifests to manage configuration.
• Create and reuse Puppet modules, templates, and classes.
• Implement conditional logic and ordering in Puppet manifests.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Notion serves as a versatile workspace that facilitates integrations and automation, enabling the seamless connection of pages, databases, and external applications to optimize workflows and data movement.

This instructor-led, live training (available online or onsite) targets advanced automation specialists looking to integrate Notion with other software and construct reliable automated workflows.

After completing this training, participants will be capable of:

• Designing comprehensive integration workflows that link Notion databases with external systems and services.
• Deploying automation through Zapier, native Notion features, webhooks, and the Notion API.
• Constructing resilient workflows equipped with error handling, retry mechanisms, and data validation.
• Establishing governance, access controls, and monitoring protocols for production-grade automations.

Course Format

• Interactive lectures and discussions.
• Practical labs focused on building real-world integrations and automation sequences.
• Guided troubleshooting and review of participant projects.

Customization Options

• Custom connectors, enterprise application scenarios, or workspace reviews can be included upon request.

Notion serves as a versatile workspace platform, enabling users to build relational databases, views, and dashboards for monitoring projects, objectives, and analytics.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals looking to design and maintain custom dashboards and relational databases in Notion without writing code.

After completing this course, participants will be able to:

• Design relational databases and link records to replicate real-world workflows.
• Construct interactive dashboards utilizing various views, filters, and rollups.
• Import, transform, and synchronize data from external sources into Notion.
• Apply best practices for access control, templates, and maintainable database architectures.

Course Format

• Interactive lectures combined with live demonstrations.
• Practical exercises focused on building databases and dashboards.
• Guided labs utilizing sample data and real-world scenarios.

Course Customization Options

• Custom examples, industry-specific templates, or workspace reviews can be provided upon request.

This two-day course provides hands-on training in the fundamentals of Chef, a configuration management tool, and demonstrates how to leverage it for infrastructure automation.

Notion serves as a flexible workspace platform that allows users to construct organized personal wikis, manage extensive knowledge repositories, and streamline information organization.

This instructor-led training session, available online or on-site, is tailored for beginner to intermediate learners looking to build organized, easily searchable, and scalable personal knowledge bases within Notion.

After completing this course, participants will be equipped to:

• Establish structured, interconnected pages and databases for long-term knowledge storage.
• Develop templates, properties, and relationships that facilitate efficient information retrieval.
• Implement tagging frameworks, metadata models, and cross-referencing strategies.
• Construct personal dashboards tailored for research, reading logs, project management, and idea tracking.

Course Format

• Interactive lectures and discussions.
• Practical exercises focused on building knowledge systems.
• Live laboratory work involving the creation of templates, databases, and indexing structures.

Course Customization Options

• Custom templates and personalized reviews of knowledge architecture are available upon request.

This instructor-led, live training in Norway (online or onsite) targets system administrators who wish to utilize Microsoft SCCM for managing their infrastructures.

By the end of this training, participants will be able to:

• Utilize the Configuration Manager console for infrastructure management.
• Set up public key infrastructures to enhance Microsoft SCCM security.
• Execute advanced application deployment and troubleshooting procedures.

Delivered as an instructor-led live training in Norway (online or onsite), this program is designed for advanced professionals eager to develop expertise in designing and managing complex knowledge management systems within Notion.

By the end of this training, participants will be able to:

• Create advanced databases and relational structures.
• Design dynamic dashboards for real-time data visualization.
• Implement customized knowledge management workflows.
• Develop interconnected content ecosystems.
• Maintain and optimize large-scale knowledge systems.

Notion serves as a versatile workspace platform designed to facilitate the creation of content calendars, streamline writing processes, coordinate publishing activities, and keep digital assets neatly organized.

This guided, live training session (available either online or on-site) targets intermediate content professionals seeking to plan, monitor, and manage their digital publishing workflows effectively using Notion.

After completing this training, participants will be capable of:

• Developing structured content calendars featuring various views, filters, and tracking fields.
• Constructing relational databases to handle briefs, drafts, approvals, and publishing steps.
• Optimizing writing and review processes through the use of templates, comments, and linked databases.
• Organizing digital assets while ensuring consistent publishing pipelines across different teams.

Course Format

• Engaging lectures combined with discussions.
• Practical exercises focused on content planning databases.
• Live laboratory sessions dedicated to constructing publishing pipelines within Notion.

Customization Options for the Course

• Industry-specific publishing templates and workflow audits can be supplied upon request.

Notion serves as a versatile workspace that empowers educators to oversee classes, organize notes, monitor assignments, and facilitate group projects within a centralized and collaborative environment.

This instructor-led live training (available online or onsite) is designed for beginner-level education professionals who aim to organize academic resources and streamline class and project management workflows using Notion.

After completing this training, participants will be able to:

• Create structured class pages and academic dashboards for students and teams.
• Organize lecture notes, readings, and resources using databases and linked views.
• Track assignments, progress, and grading workflows effectively.
• Collaborate on group projects and shared academic workspaces.

Format of the Course

• Interactive lecture and discussion.
• Hands-on sandbox activities and database building.
• Live-lab practice designing classroom and project management spaces.

Course Customization Options

• School-specific template design or workflow optimization is available upon request.

This instructor-led, live training in Norway (online or onsite) is designed for beginner-level professionals who want to learn the fundamental features of Notion for team productivity and organization.

By the end of this training, participants will be able to:

• Understand Notion’s workspace structure and navigation.
• Create and organize team tasks, notes, and documents.
• Utilize templates, databases, and custom views to manage projects.
• Collaborate effectively using shared workspaces and real-time editing.
• Apply productivity techniques to optimize workflow in Notion.

This instructor-led live training in Norway (online or onsite) is designed for intermediate-level professionals who wish to cultivate practical skills in using Notion’s collaboration and project management features. The objective is to enhance team productivity, streamline communication, and efficiently manage shared tasks and resources.

By the end of this training, participants will be able to:

• Set up team workspaces for collaborative project management.
• Create project boards, task lists, and shared documentation.
• Leverage Notion databases to track progress and manage resources.
• Utilize templates for efficient project planning and reporting.
• Collaborate in real-time using shared pages and communication tools.

This instructor-led live training, conducted Norway (online or on-site), is designed for advanced professionals who wish to utilize Tana’s AI capabilities and automation to accelerate workflows and optimize team collaboration.

By the end of this training, participants will be able to:

• Utilize Tana’s AI-powered features for workflow automation.
• Set up and customize advanced automations within Tana.
• Integrate AI-driven knowledge management into team collaboration.
• Optimize data retrieval, task execution, and decision-making with AI tools.

This instructor-led, live training in Norway (online or onsite) targets intermediate-level professionals who wish to utilize Tana for team collaboration, knowledge sharing, and workflow automation.

By the end of this training, participants will be able to:

• Set up and structure a collaborative workspace in Tana.
• Use nodes and supertags for efficient team knowledge management.
• Streamline project and task management with Tana’s automation features.
• Enhance team collaboration through shared documentation and workflows.
• Integrate Tana with other business tools for seamless productivity.

This instructor-led live training in Norway (online or onsite) is designed for beginner-level professionals who wish to learn the fundamentals of Tana for knowledge management and workflow optimization.

By the end of this training, participants will be able to:

• Navigate Tana’s interface and workspace structure.
• Capture, structure, and retrieve information efficiently.
• Utilize supertags and nodes for dynamic knowledge organization.
• Set up task management workflows using Tana’s features.
• Leverage search and filtering tools to access information quickly.
• Integrate Tana into daily work processes for improved productivity.

Tana is a robust, node-based knowledge management platform designed to help professionals structure information, connect ideas, and handle complex research or writing projects with clarity and precision.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals looking to organise research materials, streamline writing workflows, and manage interconnected knowledge using Tana.

After completing this training, participants will be able to:

• Create structured research hubs and writing workspaces.
• Use Supertags, fields, and live searches to organise information effectively.
• Build workflows for research synthesis, drafts, and long-form content.
• Link, reference, and visualise relationships between ideas.
• Streamline publication or submission workflows across projects.

Format of the Course

• Interactive lecture and guided demonstrations.
• Hands-on practice with Supertags, fields, and searches.
• Practical exercises building research and writing systems.

Course Customization Options

• Templates and workflows can be customised to support discipline-specific research or editorial processes.