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Course Outline

Introduction

  • Automation philosophy and principles / What is Visual TOM?
  • Visual TOM compared to traditional schedulers.
  • Overview of Visual TOM features and platform architecture.
  • IT automation & orchestration in hybrid environments.

Understanding Visual TOM

  • The lifecycle of an automated IT task.
  • How Visual TOM integrates across various systems and environments.

Deployment & Installation

  • Selecting the appropriate deployment architecture.
  • Installing Visual TOM core components (server, agents).
  • Managing processes, services, and directories.

Environment Configuration

  • Setting up system prerequisites and network access.
  • Configuring user roles and access rights.
  • Configuring web access and portal settings.

Designing & Orchestrating Workflows

  • Fundamentals of the graphical designer and drag-and-drop workflow creation.
  • Defining schedules, constraints, and event triggers.
  • Managing notifications, escalations, and acknowledgements.

Monitoring, Dashboards & Self-Service

  • Utilizing visual dashboards for operational insights.
  • Configuring self-service portals for business users.

Troubleshooting & Administration

  • Level-I and Level-II production support procedures.
  • Utilizing logs, diagnostic tools, and service stability checks.

Integrations & Extensions

  • REST APIs and automation triggers.
  • Example integrations (CI/CD, job as code).

Summary and Next Steps

Requirements

  • Familiarity with IT operations concepts and workflow automation.
  • Experience in system administration (Windows and/or Linux).
  • Previous experience with scripting or job scheduling is preferred.

Target Audience

  • IT Production and Automation Engineers.
  • Workflow/Orchestration Specialists.
  • Systems Administrators and Integrators.
 21 Hours

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