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Course Outline
Introduction to Mobile Subscriber Services
- Subscriber classifications and profiles
- Service categories: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling impacts
Role of OSS and NetAct Overview
- OSS functionalities in performance management
- NetAct: objectives and core components
- Data flow pathways from network elements to NetAct
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation periods
- Thresholds, alarms, and alignment with SLAs
NetAct KPI Suite — Voice and Signaling
- Call setup success rates and call drop rates
- SS7/Sigtran signaling KPIs
- Considerations for busy hours and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs
- Metrics for latency, jitter, and packet loss
- Subscriber experience KPIs (e.g., throughput per subscriber)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification
- Correlating KPIs across network layers (RAN, transport, core)
- Utilizing KPIs to pinpoint congestion, configuration issues, or hardware faults
Reporting, Dashboards, and Alarm Management
- Creating actionable KPI dashboards
- Generating reports tailored for stakeholder insights
- Alarm tuning and strategies for noise reduction
Troubleshooting Workflows Using NetAct Data
- A step-by-step troubleshooting playbook
- Practical exercises: voice call failures and data throughput degradation
- Incident validation and closure criteria
Operational Best Practices and KPI Governance
- KPI ownership and governance frameworks
- Change management and assessing KPI impact
- Continuous improvement and the KPI lifecycle
Summary and Next Steps
Requirements
- A solid understanding of mobile network architecture
- Exposure to OSS/BSS concepts
- Familiarity with basic performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC staff
- Telecom planners and service assurance teams
14 Hours