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Course Outline

Introduction to Mobile Subscriber Services

  • Subscriber classifications and profiles
  • Service categories: voice, SMS, data, and value-added services
  • Subscriber lifecycle events and their signaling impacts

Role of OSS and NetAct Overview

  • OSS functionalities in performance management
  • NetAct: objectives and core components
  • Data flow pathways from network elements to NetAct

Key Performance Indicators — Core Concepts

  • KPI classifications: availability, accessibility, retainability, and integrity
  • Basics of KPI calculation and aggregation periods
  • Thresholds, alarms, and alignment with SLAs

NetAct KPI Suite — Voice and Signaling

  • Call setup success rates and call drop rates
  • SS7/Sigtran signaling KPIs
  • Considerations for busy hours and dimensioning KPIs

NetAct KPI Suite — Data and Throughput

  • Data session establishment and throughput KPIs
  • Metrics for latency, jitter, and packet loss
  • Subscriber experience KPIs (e.g., throughput per subscriber)

KPI Analysis and Root-Cause Correlation

  • Trend analysis and baseline identification
  • Correlating KPIs across network layers (RAN, transport, core)
  • Utilizing KPIs to pinpoint congestion, configuration issues, or hardware faults

Reporting, Dashboards, and Alarm Management

  • Creating actionable KPI dashboards
  • Generating reports tailored for stakeholder insights
  • Alarm tuning and strategies for noise reduction

Troubleshooting Workflows Using NetAct Data

  • A step-by-step troubleshooting playbook
  • Practical exercises: voice call failures and data throughput degradation
  • Incident validation and closure criteria

Operational Best Practices and KPI Governance

  • KPI ownership and governance frameworks
  • Change management and assessing KPI impact
  • Continuous improvement and the KPI lifecycle

Summary and Next Steps

Requirements

  • A solid understanding of mobile network architecture
  • Exposure to OSS/BSS concepts
  • Familiarity with basic performance monitoring terminology

Target Audience

  • Network operations and performance engineers
  • OSS analysts and NOC staff
  • Telecom planners and service assurance teams
 14 Hours

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