Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led, live training in Norway (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Use the different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure different common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This instructor-led, live training in Norway (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training session in Norway (available online or on-site) is designed for beginner to intermediate treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Norway (online or onsite) is designed for participants at the beginner to intermediate level who aim to gain a thorough understanding of Dynamics 365 Sales and effectively utilize the platform to improve their sales operations.

Upon completing this training, participants will be able to:

• Comprehend the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Leverage data and analytics to inform sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led live training in Norway (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals aiming to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and metrics, build and publish journeys, and monitor and troubleshoot results.

This instructor-led, live training Norway (online or onsite) is designed for beginner to intermediate learners aiming to use the MS Dynamics 365 Sales Insights module to drive smarter sales strategies and enhance customer engagement.

By the end of this training, participants will be able to:

• Comprehend the key features and advantages of the Sales Insights module.
• Utilize AI-driven analytics to improve sales outcomes.
• Tailor and configure the module to meet specific business requirements.
• Apply insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and external tools.