KAIZEN Training Course

Foundations

• The Value of Kaizen
• Kaizen and Management
• Kaizen and Total Quality Control (TQC)
• Kaizen and Suggestion Systems
• Kaizen and Competition
• Process-Oriented vs. Outcome-Oriented Management

East vs. West

• Kaizen and Innovation
• Kaizen and Measurement

Total Quality Control and Kaizen

• Quality Control: Managing the Quality of People
• Quality Control Methods: A Comparison Between Japan and the West
• The PDCA Cycle
• Grassroots Kaizen

In Practice

• Manager-Led Kaizen
• Implementing Kaizen
• Team-Led Kaizen
• Individual-Led Kaizen

Management

• Cross-Functional Management
• Policy Deployment
• Quality Deployment
• Total Productive Maintenance (TPM)

Problem-Solving Methods

• Issues in Management
• Kaizen Activities and Labour-Management Relations
• Labour and Management: Adversaries or Allies?
• The Commitment of Senior Management

Transforming Corporate Culture

• The Customer: The Ultimate Judge of Quality
• Transforming Corporate Culture Through Supplier Relationships: Challenges for the West.

Case Studies