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Course Outline

Conceptual Section

  • The Value of Improvement
  • Improvement and Management
  • Improvement and Total Quality Control (TQC)
  • Improvement and the Suggestion System
  • Improvement and Competition
  • Process-Oriented vs. Result-Oriented Management

East-West Comparison

  • Improvement and Innovation
  • Improvement and Measurement

Improvement from Total Quality Control

  • Quality Control - Quality of Management
  • Quality Control Methods: A Comparison Between Japan and the West
  • Adhering to the PDCA Cycle
  • Improvement at the Grassroots Level

Practical Section

  • Improvement Led by Management
  • Improvement Infrastructure
  • Team-Led Improvement
  • Individual-Led Improvement

Management Section

  • Cross-Functional Management
  • Policy Deployment
  • Quality Deployment
  • Total Productive Maintenance

Problem-Solving Methodology

  • Problems in Management
  • The Relationship Between Improvement Activities and Labour Relations
  • Labor Relations: Enemies or Allies?
  • Commitment from Top Management

Transforming Corporate Culture

  • Customers: The Ultimate Judge of Quality
  • Changing Supplier Relationships: Challenges Faced by the West

Case Studies

 7 Hours

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