Design Thinking: Empathize & Define for Internal Clients Training Course

This instructor-led live training in Norway (online or onsite) is designed for beginner to intermediate participants seeking to address everyday workplace challenges through gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and their application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

Design Thinking is a human-centric methodology for problem-solving that relies on empathy, definition, ideation, prototyping, and testing. This iteration of the course places significant emphasis on the Empathize stage, concentrating on linking previously identified pain points to the actual needs of internal clients, and utilizing dynamic, collaborative activities to turn insights into actionable results.

This instructor-led, live training (available online or onsite) targets beginner to intermediate-level teams and leaders who wish to enhance their empathy skills, strengthen relationships with internal clients, and convert pain points into meaningful opportunities for improvement.

Upon completion of this training, participants will be able to:

• Utilize empathy-based techniques to uncover and validate client needs.
• Translate mapped pain points into clear, actionable needs.
• Participate in dynamic role plays and simulations to practice client-centered conversations.
• Collaboratively redefine problem statements from the client’s perspective.

Format of the Course

• Interactive lectures and guided discussions.
• Dynamic, hands-on role plays and empathy exercises.
• Group workshops for collaborative problem reframing.

Course Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

In this instructor-led, live workshop training in Norway (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in Norway (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to understand and apply Design Thinking methodologies to drive innovation and improve business solutions.

By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This instructor-led, live training in Norway (online or onsite) is designed for beginner-level leaders and HR professionals who aim to learn and apply Design Thinking methodologies. The program focuses on fostering innovation, enhancing problem-solving capabilities, and effectively engaging teams.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process comprises five distinct stages: empathize, define the problem, ideate, prototype, and test.

In today's increasingly complex landscape, we face challenges that often require specialized approaches. Design Thinking provides a framework for navigating these complexities. By mastering design thinking, you can address complex issues effectively, improve communication, enhance persuasion, boost business outcomes, and strengthen both organizational and personal performance.

• How DT functions: Learn from users and the problem at hand, identify patterns, develop a design model (accounting for model drift), test the model, evaluate it, and re-engineer as necessary.
• The interplay between DT, innovation, and entrepreneurship.
• DT methods and tools: including personas, stakeholder maps, customer journey maps, service blueprints, and business model innovation.
• Applications of DT: cultivating a design mindset, driving disruptive innovation, utilizing iterative approaches and agile estimation techniques, fostering critical thinking, problem-solving, teamwork, leadership readiness, communication skills, technological fluency, forward-thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiation skills, and conflict resolution.

Objectives:

• To grasp the fundamentals and nuances of DT.
• To explore key concepts, factors, theories, types, and models within DT.
• To experiment with, experience, and practice DT.

Delivery:

This is a 1-day (4-hour) training course comprising:

• lectures (40% - covering the presentation of theories, concepts, models, and interactive discussions),
• group exercises (30% - focusing on group dynamics, games, group discussions, and mock conflict resolution scenarios),
• individual activities (15% - involving writing, designing, and peer discussions)
• and supplementary materials (15% - videos and reading assignments).

Note: Due to the interactive nature of this course, there is a minimum group size requirement of 3 participants.