Claude AI for Customer Support and Service Operations Training Course

A two-day program designed for developers who already utilize AI coding tools such as Cursor, Claude Code, or Copilot. The course explores delegating full tasks to agents, constructing the personalization stack (Rules, AGENTS.md, Skills, MCP, Agents), connecting and developing MCP servers, executing agents in parallel, and implementing a structured agentic workflow. The content is tool-agnostic and builds upon the Foundations course.

This two-day introductory course is designed for individuals new to AI-assisted development tools, including those with minimal or no coding background. Participants will learn how these tools function, how to effectively guide them through prompting, and how to apply them to standard tasks such as creating a project from scratch, working within an existing codebase, and evaluating outputs. The curriculum is tool-agnostic, covering platforms like Cursor, Claude Code, Copilot, and comparable solutions. This course serves as a precursor to the "Agentic AI Development: Advanced Workflows" module.

This two-part training programme is tailored for software delivery teams aiming to integrate AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in Norway (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live training on Claude AI in Norway empowers professionals to apply the tool for data analysis and BI objectives. It addresses exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing insight extraction from business data.

This instructor-led, live training in Norway (online or onsite) targets intermediate-level software developers and AI engineers aiming to integrate Claude AI into their applications, create AI-powered chatbots, and improve software functionality through AI-driven automation.

Upon completion of this training, participants will be able to:

• Utilize the Claude AI API to integrate AI into applications.
• Create AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for various use cases.

This instructor-led, live training in Norway (online or onsite) targets intermediate-level researchers, analysts, and knowledge workers who wish to leverage Claude AI for processing vast amounts of data, synthesizing information, and automating research tasks.

Upon completion of this training, participants will be able to:

• Utilize Claude AI for conducting literature reviews and synthesizing research.
• Summarize reports, research papers, and long-form documents.
• Extract key insights and trends from both structured and unstructured data.
• Integrate Claude AI into existing research and knowledge management workflows.

This instructor-led, live training in Norway (online or onsite) is aimed at beginner-level professionals who wish to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live training in Norway (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code goes beyond simple code completion; it is a terminal-native development agent that reads your codebase, plans multi-step changes, runs tests, and drives tasks from a single instruction to a working result. This one-day workshop gives participants structured, hands-on experience: configuring Claude Code for real projects, writing delegations that produce reviewable results, using CLAUDE.md as a persistent project memory, and connecting internal tools via the Model Context Protocol.

This instructor-led, live training in Norway is designed for intermediate-level developers who wish to take a project from idea to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and guide it effectively with a CLAUDE.md.
• Scaffold an application and integrate data and a CMS.
• Build tests and run QA with subagents.
• Set up automated deployment to Vercel or Cloud Run.

This instructor-led, live training in Norway (online or onsite) is designed for software developers and engineering teams who want to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases using natural language, leverage approval modes, and integrate with Git and CI/CD.

This instructor-led, live training in Norway (online or onsite) is aimed at beginner-level business professionals, customer support teams, and tech enthusiasts who wish to understand the fundamentals of Claude AI and leverage it for business applications.

By the end of this training, participants will be able to:

• Understand Claude AI’s capabilities and use cases.
• Set up and interact with Claude AI effectively.
• Automate business workflows with conversational AI.
• Enhance customer engagement and support using AI-driven solutions.