Claude AI for Customer Support and Service Operations Training Course

A two-day program designed for developers who already utilize AI coding tools such as Cursor, Claude Code, or Copilot. The course explores delegating full tasks to agents, constructing the personalization stack (Rules, AGENTS.md, Skills, MCP, Agents), connecting and developing MCP servers, executing agents in parallel, and implementing a structured agentic workflow. The content is tool-agnostic and builds upon the Foundations course.

This two-day course provides an introductory look at AI-assisted software development, tailored for beginners who may have little to no coding background. Participants will learn how these tools function, how to guide them using effective prompts, and how to apply them to practical scenarios: creating a small project from the ground up, navigating an existing codebase, and critically reviewing the outcomes. The curriculum is tool-agnostic and relevant for Cursor, Claude Code, Copilot, and similar platforms. This session serves as the foundational prerequisite for the 'Agentic AI Development: Advanced Workflows' course.

This two-step training programme is tailored for software delivery teams looking to embed AI-assisted engineering workflows into their daily operations using Claude Code.

This live, instructor-led training in Norway is tailored for intermediate-level developers seeking to design, build, and test AI agents utilizing the Claude API and the Agent SDK.

Upon completing this training, participants will be equipped to:

• Invoke the Messages API utilizing system prompts, structured output, and streaming capabilities
• Define custom tools and implement a robust tool-use loop
• Integrate agents with external systems via MCP servers
• Create and execute agents using the Claude Agent SDK, including managing permissions and subagents
• Optimize costs and latency through prompt caching and effective context management
• Test, log, and monitor agent performance using a concise evaluation set

This instructor-led, live training in Norway (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live training on Claude AI in Norway empowers professionals to apply the tool for data analysis and BI objectives. It addresses exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing insight extraction from business data.

This instructor-led, live training in Norway (online or onsite) targets intermediate-level software developers and AI engineers aiming to integrate Claude AI into their applications, create AI-powered chatbots, and improve software functionality through AI-driven automation.

Upon completion of this training, participants will be able to:

• Utilize the Claude AI API to integrate AI into applications.
• Create AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for various use cases.

This instructor-led, live training in Norway (online or onsite) targets intermediate-level researchers, analysts, and knowledge workers who wish to leverage Claude AI for processing vast amounts of data, synthesizing information, and automating research tasks.

Upon completion of this training, participants will be able to:

• Utilize Claude AI for conducting literature reviews and synthesizing research.
• Summarize reports, research papers, and long-form documents.
• Extract key insights and trends from both structured and unstructured data.
• Integrate Claude AI into existing research and knowledge management workflows.

This instructor-led, live training in Norway (online or onsite) is aimed at beginner-level professionals who wish to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live training in Norway is designed for intermediate to advanced developers and tech leads aiming to configure and scale Claude Code for dependable team deployment.

By the conclusion of this training, participants will have the ability to:

• Structure CLAUDE.md files, settings, and permissions for repositories and teams
• Create custom subagents with focused roles and tool access
• Write hooks that enforce formatting, tests and safety rules automatically
• Package recurring workflows as Skills, slash commands and plugins
• Connect Claude Code to external systems through MCP servers
• Run Claude Code non-interactively in scripts and CI pipelines, and review its output critically

This instructor-led live training in Norway targets business users aiming to build simple internal tools and prototypes.

By the end of the session, participants will be able to:

• Describe small tools clearly so AI can build them
• Create a working prototype with Lovable
• Utilize Claude Code for simple helper tools under guidance
• Determine when a prototype needs a professional developer

This live, instructor-led training held in Norway targets knowledge workers and managers who wish to delegate comprehensive tasks to Claude.

By the end of the session, participants will be capable of:

• Understanding the autonomous functions of Claude Cowork
• Delegating research, document creation, and file handling
• Planning, reviewing, and correcting assigned tasks
• Acknowledging constraints and maintaining safe usage protocols

Claude Cowork manages end-to-end tasks, such as research, document preparation, and file operations, moving beyond simple prompt-response interactions. This course instructs participants on writing high-quality assignments, verifying execution plans, and assessing results. Learners will delegate three practical tasks and set up a scheduled automation.

This instructor-led, live training in Norway is tailored for knowledge workers, assistants, and project or department leads who aim to delegate full workflows to Claude instead of engaging in incremental chat exchanges.

By the conclusion of this training, participants will be equipped to:

• Understand the distinction between chat-based interactions and delegated tasks in Cowork
• Formulate assignments that clearly define goals, source materials, boundaries, and acceptance criteria
• Create documents, spreadsheets, and presentations from specific folders
• Delegate research from the initial question through to the final report
• Utilize plugins, skills, and connectors within Cowork
• Define approval stages, backup strategies, and secure folder access protocols

Course Format

• Duration: 1 day (7 hours)
• Interactive sessions with a trainer, including discussions and hands-on exercises based on participants' own scenarios
• Outcome by Day 1: Each participant will have delegated three real tasks to Cowork, reviewed the outcomes, and established a scheduled task.

Course Customization Options

• To request a customized version of this training, please contact us.

Claude extends far beyond a simple chat interface. With features like projects, artifacts, skills, connectors, and Cowork, it can manage recurring tasks across administration, finance, procurement, and HR. This two-day course explains how these components integrate and demonstrates how to configure them for your specific needs. Participants will finish the training equipped with a functional project, a custom skill, and an automated routine ready for immediate use in the following week.

This live, instructor-led training in Norway is designed for employees in administration, finance, procurement, HR, project management, and process management who are currently using or introducing Claude in their organizations and wish to leverage its full potential beyond basic chat interactions.

Upon completion of this training, participants will be able to:

• Differentiate between Claude’s models and interfaces to select the optimal tool for each task
• Configure projects with specific instructions and knowledge files to ensure consistency and avoid starting from scratch
• Leverage artifacts to generate reports, tables, summaries, and lightweight interactive tools
• Develop, test, and distribute a custom skill tailored to recurring workflows
• Establish connectors to email, calendar, and file storage while strictly controlling access permissions
• Delegate tasks to Claude Cowork and automated routines, including the review of completed outputs
• Formulate team policies regarding data protection, review procedures, and shared templates

Course Structure

• Duration: 2 days (7 hours per day)
• Interactive sessions featuring a trainer, discussions, and practical exercises based on participants’ real-world scenarios
• Day 1 Outcome: Each participant will have a configured project for their use case, two enhanced templates, and an initial artifact created from actual data.
• Day 2 Outcome: Participants will leave with a functional skill, an active connector, a established routine, and a 30-day implementation plan.

Customization Options

• For customized training solutions, please contact us to discuss your specific requirements.