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Course Outline
Introduction to Conversational AI
- The history and evolution of voice assistants
- Core components: ASR, NLU, Dialogue Management, TTS
- Overview of leading platforms: Alexa, Google Assistant, Rasa
Designing Voice Interfaces
- Principles of conversational UX
- Intent modeling and entity extraction
- Voice design tools and flowcharting techniques
Developing with Dialogflow and Alexa
- Dialogflow agents, intents, and webhook fulfillment
- Alexa Skills: intents, slots, voice models, and endpoint integration
- Managing multi-turn conversations and sessions
Building Voice Assistants with Rasa
- Rasa architecture: NLU, Core, and Actions
- Configuration of training data and domains
- Implementing custom actions, forms, and contextual dialogues
Integrating Voice Assistants
- Webhook back-end services and APIs
- Linking to CRMs, databases, and external applications
- Utilizing voice assistants in web apps, IoT, and mobile environments
Testing, Deployment, and Optimization
- Simulators and test cases for voice interactions
- Monitoring usage patterns and debugging conversations
- Deployment to Google Assistant, Alexa devices, or private platforms
Security, Compliance, and Scalability
- User authentication and authorization for assistants
- Data privacy, GDPR, and audit trails
- Version control and CI/CD pipelines for voice applications
Summary and Next Steps
Requirements
- Knowledge of RESTful APIs and JSON
- Experience with at least one programming language (such as Python or JavaScript)
- Understanding of natural language processing concepts
Target Audience
- Software developers
- UX designers focusing on voice-based interfaces
- Conversational AI teams developing virtual assistants
21 Hours