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Course Outline

Foundations of Management

The Role of Leadership Skills in Contemporary Management

Guiding a Workforce

  • Exploration of management styles
  • Aligning effective management styles with team development phases
  • The ideal manager profile: analyzing one’s own leadership approach
  • Evaluating personal strengths and weaknesses as a team leader and identifying development potential
  • Defining the attributes of high-performing teams
  • Coordinating activities to achieve established goals

Organizational Communication

  • Foundations of verbal and nonverbal communication
  • Individual communication styles
  • Identifying communication barriers
  • Effective questioning techniques
  • The practice of active listening
  • Delivering constructive criticism
  • Providing meaningful feedback
  • Navigating challenging interactions and calls
  • Mapping communication networks
  • Optimizing information flow models

Strategies for Resolving Team Conflicts

  • Understanding the nature and classification of conflicts
  • Identifying primary conflict drivers
  • Behavioral approaches to managing disputes
  • Leveraging assertiveness and constructive conflict for team growth
  • Tactical responses to conflict situations
  • Comprehensive conflict management
  • Key methods for dispute resolution
  • Managing emotional dynamics during conflict
  • Overcoming communication barriers in both verbal and non-verbal exchanges

Team Motivation and Engagement

  • Understanding the state of being motivated
  • Factors that drive people within an organization
  • Categorizing types of motivation
  • Principles behind economic incentives
  • Leveraging intangible resources for motivation
  • Psychological principles of motivation
  • The role of feedback and performance evaluation
  • The impact of language on motivational outcomes

Effective Time Management

  • Application of the time management matrix
  • Monitoring personal time and mitigating common time-wasters
  • Advanced time planning techniques
  • Delegating authority and responsibilities

Coaching

  • Defining coaching and its practical application
  • Supporting individual participants effectively
  • Providing deep, insightful feedback.

Course Wrap-up

Requirements

This is a generalist program; prior specialist knowledge is not a prerequisite for participation.

 14 Hours

Number of participants


Price per participant

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