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Course Outline
Foundations of Management
The Role of Leadership Skills in Contemporary Management
Guiding a Workforce
- Exploration of management styles
- Aligning effective management styles with team development phases
- The ideal manager profile: analyzing one’s own leadership approach
- Evaluating personal strengths and weaknesses as a team leader and identifying development potential
- Defining the attributes of high-performing teams
- Coordinating activities to achieve established goals
Organizational Communication
- Foundations of verbal and nonverbal communication
- Individual communication styles
- Identifying communication barriers
- Effective questioning techniques
- The practice of active listening
- Delivering constructive criticism
- Providing meaningful feedback
- Navigating challenging interactions and calls
- Mapping communication networks
- Optimizing information flow models
Strategies for Resolving Team Conflicts
- Understanding the nature and classification of conflicts
- Identifying primary conflict drivers
- Behavioral approaches to managing disputes
- Leveraging assertiveness and constructive conflict for team growth
- Tactical responses to conflict situations
- Comprehensive conflict management
- Key methods for dispute resolution
- Managing emotional dynamics during conflict
- Overcoming communication barriers in both verbal and non-verbal exchanges
Team Motivation and Engagement
- Understanding the state of being motivated
- Factors that drive people within an organization
- Categorizing types of motivation
- Principles behind economic incentives
- Leveraging intangible resources for motivation
- Psychological principles of motivation
- The role of feedback and performance evaluation
- The impact of language on motivational outcomes
Effective Time Management
- Application of the time management matrix
- Monitoring personal time and mitigating common time-wasters
- Advanced time planning techniques
- Delegating authority and responsibilities
Coaching
- Defining coaching and its practical application
- Supporting individual participants effectively
- Providing deep, insightful feedback.
Course Wrap-up
Requirements
This is a generalist program; prior specialist knowledge is not a prerequisite for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group