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Course Outline
Introduction to Management
Developing Leadership Skills in Modern Management
Leading a Team of Workers
- Management styles
- Selecting effective management styles aligned with team development phases
- Developing a comprehensive self-image as a manager. Analysis of one's own leadership style
- Assessing personal strengths and weaknesses in the role of team leader, identifying potential areas for development
- Characteristics of high-performing teams
- Coordinating activities to achieve set goals
Communication in Organizations
- Foundations of verbal and non-verbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing feedback
- Navigating difficult situations during conversations
- Communication networks
- Information flow models and their optimization
Selected Techniques for Conflict Resolution within Employee Teams
- Nature and types of conflict
- Primary sources of conflict
- Behavioral approaches to handling conflict and appropriate conduct during disputes
- Assertive and developmental use of conflicts in team work
- Strategies employed in conflict situations
- Conflict management
- Primary methods of conflict resolution
- Managing emotions during conflicts
- Barriers to communication and conflict resolution (verbal and non-verbal)
Motivating Team Management
- Understanding motivation
- Factors that motivate individuals within an organization
- Types of motivation
- Principles of economic incentives
- Motivational principles using intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The importance of language in motivation
Ability to Manage Time Effectively and Utilize It
- Time management matrix
- Controlling one's own time and dealing with time wasters
- Time planning techniques
- Delegation of authority and tasks
Coaching
- Understanding what coaching is and how to apply it
- Individual participant sessions
- In-depth feedback.
Course Summary
Requirements
This course is general in nature and does not require specialized prior knowledge.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group