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Course Outline

Introduction

  • Overview of Unified Communications.
  • Introduction to CUCM v12.x.
  • Architecture and deployment models.

Initial Configuration of CUCM

  • CUCM installation and setup.
  • Basic configuration.
  • User management.

Call Routing Basics

  • Understanding dial plans.
  • Implementing route patterns.
  • Call routing components.

Advanced Call Routing

  • Class of control (CoS) and partitions.
  • Time-of-day routing.
  • Tailoring routing for specific needs.

Features and Services

  • Call park, pickup groups, and hunt pilots.
  • Implementing call forwarding and transfer.
  • Configuring voice mail integration.

Media Resources

  • Understanding media resources.
  • Configuring conference bridges.
  • Managing music on hold.

Quality of Service (QoS)

  • Basics of QoS in voice networks.
  • Implementing QoS in CUCM.

Security in Unified Communications

  • Security best practices.
  • Implementing secure SIP and SRTP.
  • Certificate management.

Unified Communications Mobility

  • Mobile Connect.
  • Cisco extension mobility.
  • Device mobility.

Troubleshooting and Maintenance

  • Basic troubleshooting techniques.
  • Backing up and restoring CUCM.
  • Upgrading and patch management.

Summary and Next Steps

Requirements

  • Foundational knowledge of networking concepts.
  • Familiarity with Cisco IOS.

Audience

  • Network engineers.
  • IT professionals.
 35 Hours

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